Madison County School System boosts log visibility and system oversight with ManageEngine Log360
About the organization
The Madison County School System (MCSS) is a K–12 educational district based in Alabama, serving approximately 20,000 students and 3,500 employees. With a small team of eight IT administrators, MCSS is tasked with ensuring the reliability, security, and performance of systems across a diverse and expanding digital infrastructure.
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Organization
Madison County School System -
Country
USA -
Industry
Primary and Secondary Education
Business requirements
As MCSS expanded its digital footprint, the need for enhanced log visibility became increasingly important to strengthen oversight and improve incident detection. The team had long identified this requirement and seized the opportunity to implement a powerful solution through a grant offered by the State of Alabama. While evaluating options, their prior positive experience with ManageEngine products gave them the confidence to move forward with Log360, knowing it would align with their operational needs and budget.
The solution: ManageEngine Log360
Log360 emerged as a comprehensive platform to fulfill MCSS’s need for centralized logging and intuitive oversight. The dashboard feature quickly became a favorite, offering a clear overview of system events and activities. With capabilities that extend into UEBA and compliance-centric reporting, the tool has opened up opportunities for broader use cases, including regulatory alignment and proactive monitoring. The team is already seeing the potential of the platform and is exploring its full range of features with enthusiasm.
It's going to be the dashboard—just getting an overview of what's going on.”
Deployment experience and support
The deployment process was handled with guidance and efficiency, allowing for a seamless onboarding experience. The support provided played a key role in accelerating the setup and aligning it with MCSS’s environment. Any setup nuances were handled smoothly, and the process proved to be a valuable learning experience for the team. The availability of knowledgeable assistance helped ensure that Log360 was configured in a way that aligned with the district’s goals.
Outcomes and improvements
Since deploying Log360, the IT team has gained improved visibility into system activity, enabling faster identification and resolution of potential issues. One of the early wins was tracing a high volume of failed logins to a misconfigured account, which was swiftly corrected using the insights provided by Log360. The team is looking forward to expanding their use of the platform and continues to explore its features to support proactive IT operations.
“I was able to find an account with a bad password that was flooding the logs, showing thousands of bad logging attempts that I was able to use the product to determine the location of that.”
About OnboardPro
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on the business needs.
About Log360
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. Vigil IQ, the solution's TDIR module, combines threat intelligence, ML-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities.
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. It combines threat intelligence, machine learning-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities.
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