Need to upload the server logs while facing any problems from the below mentioned location. If you are using the server version below 10.1.2220.1 upload logs from <Install_Dir>\DesktopCentral_Server\logs. If you are using version 10.1.2220.1 or above upload logs from <Install_Dir>\UEMS_CentralServer\logs

Note: <Install_Dir> refers to the directory where the server is installed.

You need to upload Distribution Server logs, if you are facing problems on managing your remote office computers.
<Installation_Directory>\ ManageEngine\UEMS_DistributionServer\ logs, if you are using Endpoint Central 11.2.2309.01 and above
For example,C:\Program Files (x86)\ ManageEngine\UEMS_DistributionServer\ logs or if you are using Endpoint Central below 11.2.2309.01,
<Installation_Directory>\ ManageEngine\Desktopcentral_DistributionServer\ logs
For example,C:\Program Files\ ManageEngine\Desktopcentral_DistributionServer\ logs

You need to upload Secure Gateway Server logs, if you are facing problems in using a Secure Gateway.
<Installation_Directory>\ ME_Secure_Gateway_Server\ logs.
For example, C:\Program Files\ ME_Secure_Gateway_Server\ logs

You need to upload ServiceDesk Plus Server logs, if you are facing problems in using Endpoint Central in integrated mode with ServiceDesk Plus.
<SDP Server Home>\server\default\log.

Note: You can also obtain the error log files from the Support tab by clicking on the Support File link in the ServiceDesk Plus Web console.

From the computer, where you have installed the Endpoint Central agent, perform the following operations:

1. Go to command prompt and navigate to the location, where Endpoint Central Agent is installed.
   For example: C:\Program Files <x86>\ManageEngine\UEMS_Agent\bin, if you are using Endpoint Central 11.2.2309.01 and above and C:\Program Files <x86>\ManageEngine\Desktopcentral_Agent\bin, if you are using Endpoint Central below 11.2.2309.01
2. Type, dcagenttrayicon.exe -logs and press enter
3. You can see that the Endpoint Central logs will be extracted and archived in the ManageEngine\UEMS_Agent folder, if you are using Endpoint Central 11.2.2309.01 and above or in the ManageEngine\Desktopcentral_Agent folder, if you are using Endpoint Central below 11.2.2309.01.
   The file will be saved in .7z format, the file name will be 1_<system name>_ZOHOCORP.7z (Example: 1_win2000_ZOHOCORP.7z)
   
   
4. Open the Windows Run window (using Windows key + R) and execute "%programdata%/zohomeeting/log." This will open the Zoho Meeting logs folder.
5. Zip all the files and include the created zip file while uploading the logs.
6. You can upload/send this log file to the Endpoint Central support team.

From the computer, where you have installed the Endpoint Central agent, perform the following operations:

1. Go to the Terminal
2. As shown in the image, navigate to the folder where Endpoint Central agent is installed
   (Example- machine name: ~machine name cd /Library/ManageEngine/UEMS_Agent/bin/dcagenttrayicon.app/Contents/MacOS/), if you are using Endpoint Central 11.2.2309.01 and above or machine name: ~machine name cd /Library/Desktopcentral_Agent/bin/dcagenttrayicon.app/Contents/MacOS/), if you are using Endpoint Central below 11.2.2309.01
3. Type ./dcagenttrayicon logs.
4. You can see that the Endpoint Central logs will be extracted and archived in the ManageEngine/UEMS_Agent/ folder, if you are using Endpoint Central 11.2.2309.01 and above or in the ManageEngine/Desktopcentral_Agent/ folder, if you are using Endpoint Central below 11.2.2309.01 .
   The file will be saved in .zip format, the file name will be 1_<computer name>_ZOHOCORP.zip (Example: 1_MYMAC_ZOHOCORP.zip)

1. Navigate to ~/Library/Logs/ZohoAssist. Zip the contents of this folder
2. You can upload/send these log files to the Endpoint Central support team.

From the computer, where you have installed the Linux agent, perform the following operations:

1. Go to the Terminal
2. Navigate to the location where Endpoint Central agent logs are located by using this command:
   'cd < uems_agent >/logs'
   ( Default location- : 'cd /usr/local/manageengine/uems_agent')
3. Type sudo ./CollectLogs.sh
4. You can see that the Endpoint Central logs will be extracted and archived in the Linux_Agent_Installed_Directory/_UEMSAgent_Logs.zip folder.
   The file will be saved in .zip format.
5. Navigate to /usr/local/.zohoassist. Zip the contents of this folder.
6. You can upload/send this log file to the Endpoint Central support team.

Perform the following steps, on the computer, from which you are trying to initiate a remote control session or file transfer:

1. Go to the computer, from which you have tried to take a remote session or file transfer.
2. Login using the same users credentials, that you have used while trying to initiate the remote session or file transfer.
3. Locate the logs folder in this location : C:\Users\Administrator\DesktopCentral_Viewer
4. Compress this folder into a zip file

Your viewer logs are ready to be uploaded.

Follow the steps detailed in this page to upload the logs from the Web Console .

To upload the ME MDM Android App's logs to Endpoint Central support, you will have to perform the following steps on the managed mobile device.

1. Navigate to the Support tab in the MDM server. Click on Create Support file.
2. Specify your e-mail address and the description of the problem, which needs to be sent with the logs.
3. Select the logs you want to upload:
   • Server logs (Applicable only for MDM On-Premises)
   • Agent logs
4. Select the Agent logs and specify the devices whose logs are to be sent.
5. Click Send to send the Support file.

The log files are successfully sent to Mobile Device Manager Plus Support.

This document will guide you in the logs required for the OS deployment module.

Need to upload the server logs while facing any problems from <Install_Dir>\UEMS_Summary_Server\logs.

Note: <Install_Dir>refers to the directory where the server is installed.

Need to upload the server logs while facing any problems from <Install_Dir>\UEMS_Probe_Server\logs.

Note: <Install_Dir> refers to the directory where the server is installed.