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Year in review

Year in review
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This year has been truly out of the world

This year has been
truly out of this world

From product launches to new interactions with awesome customers, we've enjoyed every minute of 2017.

Our commitment is to bring you the best possible IT management tools that will help you adapt to the changing role of IT in the era of digital transformation.

Looking back at 2017, here is how we worked towards that goal (and other moments that had us over the moon).

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Helping
customers
worldwide

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    Continents

  • 190

    Countries

  • 180,000

    Customers

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Your favorite products,
more stellar than ever

New product updates

ServiceDesk Plus

Swift ticket resolutions, WebRemote, tighter incident approval and more.

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ServiceDesk Plus (Cloud)

Enterprise service management: Create and deploy multiple service desk instances for all departments.

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ServiceDesk Plus MSP

Stay on top of account management and invoicing with Zoho CRM, Zoho Books, and Zoho Invoice integrations.

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New product updates

OpManager

Version 12.3: Includes 39,070 device templates and support for Exchange 2016 and HyperV 2016 servers.

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Deep packet inspection monitoring: Gain visibility into network and application latencies.

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Applications Manager

Monitor Office 365 performance, including Exchange Online, SharePoint Online, and Skype for Business.

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Monitor Apache Spark in large-scale distributed computing environments.

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Monitor the performance of your Azure Storage account to improve storage resource utilization.

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Site24x7

Discuss IT incidents and root cause analysis details in your preferred Microsoft Teams channel.

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Minimize failures by automatically executing custom scripts when performance degradation occurs.

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Get complete visibility into the health and performance of your network and SNMP devices.

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NetFlow Analyzer

Deep packet inspection: Identify whether a delay is on the network or application side.

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Firewall Analyzer

Firewall Analyzer is now a technology partner with Palo Alto Networks and WatchGuard Technologies.

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Network Configuration Manager

Version 12.3 provides an enhanced UI for efficient network configuration management.

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New product updates

ADAudit Plus

Azure Active Directory auditing.

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Local Administrator Password Solution (LAPS) and ADLDS auditing.

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ADManager Plus

New integrations with ServiceNow, ServiceDesk Plus, Oracle and MS SQL, SIEM applications, and REST APIs.

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GPO management: Create, edit, and delete GPOs.

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ADSelfService Plus

Extended single sign-on support for over 80 cloud apps.

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Granular Password Policy Enforcer for on-premises Active Directory and cloud applications.

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Duo Security, RSA SecurID, and RADIUS-based authentication supported.

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Exchange Reporter Plus

Exchange Online reporting and auditing.

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RecoveryManager Plus

VMware virtual machine & Hyper-V backup and restoration.

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SharePoint Manager Plus

SharePoint migration tool: Migrate on-premises SharePoint to the online version.

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New product updates

Desktop Central

Enhanced Linux system management

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Advanced troubleshooting mechanisms with voice and video chat.

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Integrated with Zendesk, the help desk solution.

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Mobile Device Manager Plus

Remotely share documents with mobile content management.

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Remote troubleshooting for mobile devices.

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Extended device support to Windows 10 laptops, desktops and Surface Pro devices.

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New product updates

EventLog Analyzer

Correlation engine supports multiple log formats: Enables correlation between Windows and Unix systems.

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Out-of-the-box support for Juniper, Palo Alto Networks, SonicWall, WatchGuard and Fortinet device logs.

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FileAudit Plus

Real-time Windows file server auditing, analysis, and alerts.

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AlarmsOne

Noise reduction, escalation policies, and multi-criteria-based alerting make IT alert management easy.

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New licensing model and plans, built for every business's IT alert management needs.

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Built-in integration with over 50 apps: Helps IT Ops teams manage all IT alerts in one console.

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Key Manager Plus

End-to-end certificate life cycle management with Let's Encrypt.

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SSL configuration vulnerability detection and remediation.

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Password Manager Pro

New UI delivers a better user experience.

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Key Manager Plus integration helps combat increasing identity theft and privilege misuse.

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Patch Connect Plus

Offers two editions: One for SCCM, one for SCUP.

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New product updates

Analytics Plus

Live connection to data on Amazon Redshift. Support for data import from Google Cloud SQL.

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Support for analytics on ServiceDesk Plus change management.

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We never missed an
opportunity to
meet you

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    114

    Webinars

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    82

    Seminars

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    46

    User Conferences and Workshops

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    39

    Industry Events

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Our partners have been
instrumental in helping
us reach you

Partners across the globe
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Year in review

We begin the new year with a firm resolve of providing everything you need to manage your IT.

Happy New Year!2018

To keep up with our happenings in 2018, sign up for our monthly newsletter.

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Year in review