Configuring Log a ticket notification profiles in OpManager

OpManager enables you to configure relevant notification profiles for the alerts raised. You can choose to be notified via SMS, email, chat or even log the alarms in OpManager as tickets in the relevant ITSM tools. This helps you identify and rectify issues at the earliest, thereby reducing MTTR, and ensuring high availability of your services.

To configure "Log a ticket" profiles in OpManager, go to Settings -> Notifications -> Add profile -> Log a Ticket.

OpManager allows you to log tickets to the following applications.

NOTE: Before configuring notification profiles for the relevant applications, kindly ensure that the integration for the respective applications have been configured under "Settings -> General Settings -> Integrations."

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