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ADManager Plus Simplifies Help Desk Delegation for The Teachers' Retirement Allowance Fund

About The Teachers' Retirement Allowance Fund

Established in 1925, The Teachers' Retirement Allowances Fund is the pension plan for public school teachers and other eligible employees in the Province of Manitoba, Canada. It collects contributions from members; manages the investments of the pension plan; and provides retirement, termination, and death benefits to members and their beneficiaries. There are currently over 37,000 members being served with assets totaling over $6.5 billion.

Business Challenge

Richard Houston, who oversees network and security operations for the institution, found it difficult to provision his technicians with the necessary access required to carry out day-to-day IT operations and follow up on help desk tickets. Houston realized that he was spending a substantial amount of time ensuring that only the necessary permissions were given to help desk technicians.

Already familiar with ManageEngine's Active Directory (AD) management and IT security products, Houston's IT team decided to implement ADManager Plus, an integrated AD, Exchange, Office365, and Google Workspace management and reporting solution.


The Teachers' Retirement Allowance Fund


Financial institution



The Solution: ADManager Plus

Once the IT team at The Teachers' Retirement Allowances Fund employed ADManager Plus, they witnessed a drastic drop in the time they had to put in to ensure help desk technicians are provisioned with only the necessary permissions.

ADManager Plus's non-invasive model of delegation helped Houston delegate rights to technicians on a need-only basis. Since the technician roles are defined only in the software, he did not have to worry about technicians having elevated permissions on Active Directory.

When asked about what functionalities that helped them the most, Houston said,

"The ability to delegate technicians with restricted permissions has made everyday IT management so much easier. The technician audit logs help us monitor the activities carried out by technicians."

The technician audit logs functionality of ADManager Plus also enabled Houston's team to hold technicians accountable for their actions, providing the team with analytical data about the changes accomplished by the technicians. They could now track what action was performed on which object, the time at which it was performed, and the technician who performed the action. Houston was also delighted to have product experts reach out and explain to him the features after the purchase had been made.

About ADManager Plus

ManageEngine ADManager Plus is a web-based Windows Active Directory management and reporting solution that helps Active Directory administrators and help desk technicians accomplish their day-to-day activities. With an intuitive, easy-to-use interface, ADManager Plus handles a variety of complex tasks, like AD object backup and recovery, and generates an exhaustive list of Active Directory reports, many of which are essential requirements for satisfying compliance audits. It also helps administrators manage and report on their Exchange Server, Office 365, Google Workspace, and Active Directory environments all from a single console..

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