The mailbox user provided in the 'Organization Settings' page is hidden from the Global Address List


The user credential provided while adding an Exchange organization in the ‘Organization Settings’ page or the account used to configure Exchange Reporter Plus as a service is hidden from the Global Address List.


Verify if the user whose credentials entered in the 'Organization Settings' page, has a valid mailbox which is not hidden from the Global Address List.

To unhide the user from Global Address List,

  • Open user properties from 'Active Directory Users and Computers', navigate to 'Exchange Advanced' Tab and uncheck 'Hide from Exchange Address List'.


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