Unable to create MAPI profile. User credential provided in the 'Organization Settings' page does not have a valid mailbox.


The user credential provided under the ‘Organization Settings’ page or the one used for configuring Exchange Reporter Plus service does not have a valid mailbox.


Verify if the user whose credentials entered 'Organization Settings' page,

  • Has a valid mailbox that is not hidden from the Global Address List
  • Has logged-on to his/her designated Mailbox at least once.
  • Has "Send As" and "Receive As" permissions on Organization Mailboxes.


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