Keep track of your requests with Time Elapsed Analysis in ServiceDesk Plus

  • Time-elapsed analysis provides information on how long any request was handled by a technician and remained in a group or status.
  • Select any request from the request list view.
  • There may be different updates for a request.
  • Click the "clock icon" next to the History tab in the Request details page.
  • For complete details on the technician, group or status, hover over the corresponding bar.
Resources for further reading

Resources for further reading