How to update a request's status with the scheduler in ServiceDesk Plus

  • Stalled requests sometimes fall through the cracks because of the busy work schedules of the technicians.
  • But with ServiceDesk Plus, technicians can schedule these requests to be automatically queued at a later point in time.
  • Select a request from the request list view.
  • Click the value in the status field.
  • In the displayed Request status scheduler dialog box, add your reason.
  • Select the scheduled status change check box, select the date and time in the calendar icon, and click update.
  • The request status scheduler icon will now appear next to the status in the Request details view and in the request list view.
Resources for further reading

Resources for further reading