IT360 MSP

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Integrated IT Management Solution

Integrated IT Management Features

Managing mission critical business applications is now made easy through ManageEngine IT360. With agentless monitoring methodology, monitor your applications, servers and databases with ease. Agentless monitoring of your business applications enables you high ROI and low TOC. With integrated network monitoring and bandwidth utilization, quickly troubleshoot any performance related issue with your network and assign issues automatically with ITIL based ServiceDesk integration.

Value Added Features

The changing business always demands a new kind of solution which can meet its demand. ManageEngine IT360 is a complete Enterprise level Integrated IT Management solution for multi-site, time-sensitive and mission-critical business critical services. IT360 extends on proven, enterprise-class Open Source components to deliver the best monitoring solution for today's dynamic and complex IT infrastructure.

IT360 comes with certain value added features, such as Business service grouping, High availability configuration, , Role based access and Distributed architecture for scalability requirements, which make IT360 more inimitable among other available products in market. These features establishes IT360 with a scalable and flexible architecture and makes problematic IT monitoring tasks simple, while retaining the powerful attributes of its enterprise-class foundation blocks.

Business service grouping

Business services can be called as a logical group of monitors (e.g., servers, applications, etc.) that provides a comprehensive view of your business environment. It helps you to logically group resources such as network devices, storage devices, applications, servers and databases that meet the needs of a particular business process.

High availability configuration

Ask a NOC team member what’s their worst nightmare, and they would answer: A dead monitoring solution! It is a tricky situation to work in NOC with a dead monitoring solution. So what does ManageEngine IT360 has in place, if it goes down due to various reasons like: Server-environment issue, Corruption in Operating systems, Power failure or Unavailability of network?

Distributed architecture for scalability requirements

In simple form, scalability is about doing more of something. Scaling a product is all about allowing more people to use it. This could be achieved by designing a product that increases the number of end-users, with the least additional expenditure to upgrade it. A scalable system would be one that can start with just a few resources, but can easily expand to thousands of  resources.

 

System Management

As businesses grow, so do IT requirements. As dependence on IT to run the business grows, it becomes vital to efficiently manage IT and have correct interpretation of mammoth data that these IT assets create. In such cases, effective System management solutions can help keep systems up and running, and maximize IT and employee productivity. While talking about systems one rule always stands out "One vendor doesn’t fit all". With varied demands from businesses and services IT infrastructure also varies and are often from different vendors. It is absolutely necessary to include multiple-vendor support and flexibility with technology in plan while considering systems management solution.

IT360 implements Systems management to carry out the centralized management of underlying infrastructure of various business-critical applications and the one that encompasses many different tasks required to monitor and manage IT systems and resolve IT problems.

Virtual environment monitoring

Virtual environments are, by nature, exceptionally dynamic entities, where Virtual machines are found to be constantly on the move between virtual hosts. Hence, processing and memory utilization, including all physical resources, are used in much higher levels than in traditional physical environments. Densities are higher, in storage, resource utilization, and servers and applications.

Network/ server Monitoring

The prevalent challenge faced by any organization would be in meeting their goals or their budgets, without a heavy reliance on networked services and applications. Unfortunately, this widespread reliance on networking also means that the risks of network failures, outages or substandard performance can result in critical and sometimes irreparable damage...

Network maps

An enterprise consists of several mission critical business applications, which are supported by network devices like servers, routers, switches and storage devices, it is difficult to track all of them by using disparate tools which addresses to point problems. IT leaders need a a real-time visibility in to all those underlying infrastructure...

URL/Website monitoring

You know what are the major annoyances to your customers?? Here comes the list; Link inaccuracies, AWOL content, 404 pages, maxed time and service disruptions. These become the prime reasons for them to take their business elsewhere. Making sure your application is running optimally is step one to optimize your end user experience.

Applications Management

IT360 lets organizations to consider applications as mission critical service which is connected with various underlying infrastructure that runs them. IT360 takes a comprehensive lifecycle view of all your applications, such as Cloud Apps, Database Servers, Java/Transactions, etc., and focuses on the continuous service improvement of your portfolio, ensuring your applications support the evolving needs of the business. The Application performance management (APM) engine of IT360 was even placed in Gartner’s Magic Quadrant. It is designed to provide you a real-time visibility into various layers of your applications, thus making it easier to enhance the productivity and reducing the time to troubleshoot problems or MTTR. IT360 ensures the real-time visibility into various layers of applications by:

  • Providing an in-depth monitoring of web applications, be it a CRM application, banking/finance application, or any business critical application
  • Ensuring Health and Availability of your application servers
  • Ensuring higher uptime, by detecting and diagnosing problems of application servers and their services, faster.

Application/server monitoring

Managing several business-critical applications and servers can be a cumbersome task, if the right tool is not in place which provides real-time visibility in to these critical infrastructures., In today’s highly demanding business conditions, the need of the hour is to have a satisfied end-user be it an internal user or the client.

Database monitoring

Enterprise application performance is majorly dependent on database performance hence, it is vital for companies to afford a constant and reliable way to access and monitor database performance in relation with dependent applications. This in turn makes it important for system administrators to know the status of their databases.

Cloud monitoring

Due to the dynamism involved in managing Cloud resources, setting up end-user experience monitoring can become a tedious, resource-intensive and error-prone process. Any idea about what today’s cloud users are asking for? The answer is a more agile, responsive cloud monitoring solution that is readily adaptable to the full range of cloud options that firms may access to effectively monitor the business-critical cloud hosted applications. Eventually, the cloud ecosystem is becoming richer, more varied, and more powerful.

End-user monitoring

In order to reckon as an end-user experience monitoring tool, it should be able to track the response times that real users experience whenever they visit a site. Specifically, the tool should enable IT operations to ensure that the real end users of an application or product are experiencing good performance. There is a statement: "speed solves a lot of problems", but even then if your usability is not perfect - if it runs fast - people are less likely to notice.

Web transaction monitoring

It is a well-known fact that online transaction engines such as forms, product searches, registration pages, and logins, rely on multiple Servers and Web services. This intricacy gives rise to the risk that parts of your site might not function properly if not completely monitored layer by layer.

 

Traffic & Bandwidth

Problems arise with traffic analysis, especially when it comes to the debugging of a faulty network. An additional difficulty arises when higher amounts of data have to be analyzed. Frequently, in order to resolve a problem, the administrator has to have an idea of what he is searching for, in advance. This makes the debugging difficult.

The Traffic Module of IT360 is a full-fledged traffic analytics engine that completely influences flow technologies to provide real time visibility into the network bandwidth performance. It also works as a competent bandwidth monitoring tool that optimizes thousands of networks across various services by giving holistic view about their network bandwidth and traffic patterns. It lets you see which specific applications are being used and how the usage might affect your network. It can be considered as a cohesive approach towards bandwidth monitoring that collects, analyzes and reports about what your network bandwidth is being used for and by whom.

Bandwidth monitoring

It's not a luxury anymore to choose to have a real-time bandwidth monitoring software , it's a necessity, and your unmonitored bandwidth usage and degrading application performance calls for it. Many companies face the following issues: clients and employees moan about slow response times of a particular application or product.

Site-to-Site traffic monitoring

One of the most important things you, as a network administrator, should do is to monitor your network traffic. You have to know where the traffic is actually coming from and where it is going on your site. Traffic monitoring and analysis is essential in order to troubleshoot and resolve issues effectively whenever they occur, so as to not bring network services to a stand still for extended periods of time.

Cisco WaaS monitoring

In general, Enterprises have their branch offices in different parts of the World and obviously depend on their network for communication, such as accessing information through email, file service, intranet and other portals, etc. The connecting nerve of the different business centers in an organization is the WAN. Hence, any delay or dormancy of the WAN link...

CBQoS reporting

CBQoS (Class Based Quality of Service) is a Cisco feature set that is part of the IOS 12.4(4) T and above. This provides information about the QoS policies applied and class based traffic patterns within an enterprise's network.

NBAR reporting

NBAR is an intelligent classification engine in Cisco IOS Software that can recognize a wide variety of applications, including web-based and client/server applications. Once the applications are recognized, the network can invoke required services for that particular application.

 

Service Management

Service management is often seen as a separate entity in IT management and is mostly managed by different sets of tools to manage SLAa, technician workload and request handling. With growing popularity of ITIL and CMDB it is imperative to align the service desk component with systems or operation performance tool.

IT360 bridges this gap by providing organizations to leverage its unified console to handle service request and other ITIL related processes along with monitoring capabilities. An integrated CMDB engine makes sure that all IT and non-IT assets are configured to a single database which makes IT asset management a smoother process, an integrated solution makes sure that troubleshooting time is reduced and all data is stored in one tool.

ITIL processes

ITIL provides a proven method for planning people, processes and technology with appropriate reference to each other and how the communication lines should exist between them. ITIL is a framework of best practices for efficient IT governance. ITIL’s main objective is to align business and Information Technology, allowing organizations to implement what is relevant to their business.

CMDB

A CMDB is a database that contains all relevant information about the components of the information system used in an organization's IT services and the relationships between those components. The CMDB provides an organized view of data and a means of examining that data from any desired perspective. From this perspective, components of an information system...

SLA management

Business applications totally depend on the quality of IT services and most of the enterprises rely on third-party vendors to host all or parts of their applications.. Hence, deprivation in IT Service delivery may lead to increase in costs and cause severe damage to the business. As the importance of Service Level Agreement (SLA) management continues to increase, so do the challenges around ensuring Quality of Service (QoS) levels.

ITAM

The complexity of IT is increasing day-by-day. With a growing number of diverse devices falling under the wing of IT, it is a priority to maintain control over the infrastructure. From this perspective, IT Asset Management (ITAM) can be defined as a mature IT discipline for managing IT assets to meet the current and future demands of the business.

   

Reporting & Dashboard

The prevalent paybacks of a unified system are being able to turn data into actionable figures: such a system not only automates transactional work and improves productivity, but also helps users act more deliberately by providing a greater level of insight into operations.

ManageEngine IT360 recognizes the importance of data visualization and analysis tools, and understands that reporting requirements can be as diverse as the users themselves. Those are the reasons why IT360 provides powerful reporting and dashboard options that delivers the right information to the right people, including executive and operational dashboards, scheduled report runs, custom format reports, scheduled and automatic emailing of periodic reports, export of data into formats such as PDF and EXCEL and in-depth visualization of historical data.

IT360 comes with custom Dashboards for various Stakeholders, using which you can create Dashboards of your choice - like Status View of all the Databases, Status view of all Web Applications deployed in Tomcat Server. By adding the different widgets given, custom dashboards can be created. This is in addition to the already created four Dashboards - Default Dashboard, Business View, Availability and Performance.

Unified dashboard and reporting

Delivering a reliable and continuous IT services to end users is need of the hour in today's challenging business model. End-users don't care about CPU, I/O or bandwidth; they care about the applications they need being up and being fast. To you, that means it's all about monitoring and managing IT performance, availability and capacity.

Network reporting

A unified network report comprising of all configured devices irrespective of categories and vendor comforts administrators by keeping control of their networks, identifying network and bandwidth usage trends, monitoring the availability and uptime of network devices, and check performance metrics such as CPU and RAM usage of your servers and computers.

Applications reporting

If your idea is to perform trend analysis, identify bottlenecks, and plan for your IT environment requirements, then the best proposal would be the real-time graphs and comprehensive application performance reports that gives you real time performance...

Service reports

Professionals need a powerful authoring tool to manage business logic, manipulate data, and present information effectively. Business users also need flexibility, when extending the IT department's pre-built reports and when utilizing service reporting.

Storage Management

Your data center infrastructure must evolve rapidly to improve resiliency, increase business responsiveness, and keep up with the growing demands of new applications while reducing overall power consumption. Storage costs are growing faster than server costs, increasing the need for efficient and cost-effective management of expensive storage area networks (SAN) and other storage devices. In highly competitive environments that comply with government regulations for data recovery, 24-hour access to critical information is imperative.

Storage module of IT360 monitors storage devices like SAN Switches, Tape Libraries, RAID, Host servers and Host Bus Adapters cards from leading vendors like EMC, HP, Hitachi, IBM, Promise, Fibrenetix, Cisco, Brocade, DELL, ADIC, SUN, QLogic, Emulex, JNI and more. It is a multi-vendor storage area networks (SAN) and network attached storage (NAS) monitoring tool.

SAN switch management

ManageEngine IT360 with its Storage module manages Fabric switches based on SNIA's standard Fabric switch management MIBs. It utilizes the vendor specific MIBs and APIs to provide fine-grained monitoring capabilities. It enables automatic discovery of fabric switches in your environment and provides out-of-box reports spanning inventory, performance and availability.

Storage RAID management

With the increase in size of data stores, the challenge of managing data storage capacity on RAID is also increasing. While this raises some questions about the integrity of RAID, new technologies are emerging with higher capacities and more capable drives. Managing increasing amounts of data storage capacity on RAID has become a difficult task for many storage administrators.

Storage capacity forecasting

Managing storage growth is painful that too when a system exhausts available storage, it is not only an operational inconvenience but also a budgeting nightmare. Many system administrators already have historical data for their systems and thus can predict full capacity events in advance.

HBA management

The HBA Agent in ManageEngine is vendor neutral and is built on SNIA Common HBA API specification. The agent is capable of working with SNIA compliant HBAs, like QLogic, Emulex, JNI, and HP Tachyon.