This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition [Both Central & Probes] and MSP Edition [Both Central & Probes].
Before you learn about the various Alarm configuration details, you need to know the following:
The following steps will generate alarms and perform actions, based on your configuration. Go through the following sections, to know about the configurations;
Creating Threshold Profile
Creating Threshold Templates
Associating Threshold and Action with Attributes
Configuring Consecutive Polls
|Note: Bulk alarm Configuration is also possible.|
Alarm is an event that triggers an action to be notified to Network Administrators, or an event of Critical or Warning severity (or a failure event), for which a resolution has to be adopted immediately, in order to restore the service affected.
There are three severity levels for the alarms:
Critical : Click this icon to view only the critical alarms.
Warning : Click this icon to view only the warning alarms.
Clear : Click this icon to view only the cleared alarms.
Alarms are generated for the following types of attributes:
Availability of a Monitor. When the availability of the Monitor is down, the severity is represented as , and when it is up, the severity is represented as .
Health of a Monitor.
Attributes of a Monitor. alarms will be generated, if the threshold profile condition, set for these attributes, is met.
The below information are available:
Configured Traps: Click this tab to view all the configured traps.
Unsolicited Traps: Click this tab to view all the unsolicited traps.
JMX Notifications: Click this tab to view all the JMX notifications.
Set as Clear: Enable the checkbox(es) beside the required monitor(s) and click this link to clear an alarm. A success message as "Alarm has been successfully Cleared!" is displayed.
History Report: Enable the checkbox(es) beside the required monitor(s) and click this link to generate the history report in pdf format.
Acknowledge: Enable the checkbox(es) beside the required monitor(s) and click this link. A window pops up, where you can Add Annotation.
Pickup: Enable the checkbox(es) beside the required monitor(s) and click this link to pick up an alarm. A success message is displayed.
Health Alarm Only: [This option is as of now hidden. You can contact firstname.lastname@example.org to enable this]
If this checkbox is enabled, the health-related information/status (Alarm Message) of the monitors are shown.
If this checkbox is disabled, the health-related information/status (Alarm Message) of the monitors are shown, along with the reasons that cause the alarms.
You can choose to display the alarm status of the monitors beside Filter By as Last one day or Last one hour.
You can choose a specific Business Service or All Alarms.
You can choose a Monitor type from the available dropdown.
You can choose the size of the page from the available dropdown. You can also click the Next and Previous icons beside Page Size to navigate between the available pages.
|Note: In the case of MSP edition (Central & Probe), you can view the Alarm details of either the individual customers or All customers, by selecting the appropriate value from the Customers dropdown.|
Click on the individual Monitor link, to view the below set of information on the Summary page displayed:
Alarms Graph - This graphically represents the number of alarms, based on its severity.
Alarm Views - This is an option to view the alarms, based on a particular Monitor Group or Monitor Type, by selecting them from the respective combo box.
Alarms list - This lists all the alarms, with details such as Monitor name, Status, alarm Message, Date/Time, and Technician, who attended on the alarm. You have an option to display 25/50/75/100/125 alarms, per page. alarms can be acknowledged by the Technicians (Users), by picking up alarms. Similarly, unpicking of the alarms is also possible. Options to add, delete and edit annotations is available. By Clicking on 'Set as Clear' link, you can change the state of the selected alarms, from Critical/Warning to Clear state. By clicking on the 'alarm Message' link, you can view the alarm Details. Also, you can view the history of the alarm, by clicking on the History Report PDF.
Alarms for traps - Traps received, via SNMP Trap Listener, can be seen here. Also, the other unsolicitated traps, can be viewed here.
JMX Notifications - You can view the JMX Notifications, received.