Some of the customers of ManageEngine IT360 are given below:
“It’s been more than two years since we started using IT360. The product has come a long way since then. Today I can’t imagine my IT infrastructure without this product. IT360 touches all points of my IT and gives a consolidated view. It becomes extremely easy to manage things with the way role and need specific customized reports are generated by the product.”
- Mr. Chandrashekhar Jajware, CIO, Khimji Ramdas.
"IT360 has been a game-changer for us. Earlier we were intertwined in the midst of different products from Zenoss and RT, which could never give us a complete picture. IT360, with its centralized dashboard, has enabled us to gain a better visibility of our entire IT infrastructure."
- Mr. Jim Garvey, IT Manager, RME Global.
"The best part is the integration of monitoring and help desk. This allows us to manage IT assets and monitor them from a single console, ability to monitor applications with infrastructure co-relation gives my team a clearer visibility, but something I have noticed very lately is the power of centralized alarm configuration with root cause analysis, that has become the most important feature for us and has made us proactive."
- Mr. Marsorry Ickua, Director, IT, Bank of Namibia.
"We have been able to pro-actively monitor our IT infrastructure using IT360. This has enabled us to pin-point problems before users could report the same. This has saved us a lot of business hours. Root-cause analysis and trend reporting ensures that we set our alarms correctly and avoid problems in the future. The product is pretty stable. It’s been a few months since we contacted support as things have been running smoothly."
- Geoff Stone, IT infrastructure division, DORMA.
"With IT360, we moved from multiple IT tools to one integrated, end-to-end monitoring solution. A single console gives us a unified view into all our IT infrastructure. It also gives us business insight needed to make accurate decisions and report back to our customers. The flexibility and ease of implementation of IT360 gets us to market faster while providing a lower total ownership cost."
- Senthil Manimuthu, Executive Director of IT, Infrastructure, PMSI.
"We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions."
- Devesh Surana, VP-Technology, National Commodities Exchange.
"Research I've done over the last few months on BSM solution requirements shows that customers want three things relative to existing BSM solutions: lower cost, reduced complexity, and faster time to value. ManageEngine IT360 directly delivers on those needs. It also goes further by including capabilities like a service desk that are not typically bundled even in far more expensive solutions."
- Paul Burns, Research Director, EMA.
""With more problems solved faster, we can also devote more time to growing our client base. The ManageEngine team and support have been brilliant; initially there were few synching issues but once things got in place, we have been just upgrading and renewing the license."
- Larry Dutton, Product Manager, Redstone.
"One of the biggest challenges for us was to save the manhours, to speed up production and reduce the downtime which we weren’t able to achieve with HP-NNM and other evaluated tools. Compared to the past, today with IT360 my team is able to save up to 90% of man-hours, which is a huge leap in IT efficiency and productivity that we are able to achieve."
- Parthasarthy Shanmugham, Senior Manager, First Source.
Khimji Ramdas (KR) has been in business since 1870, which makes them one of the oldest and most reputed business conglomerates in the Sultanate of Oman. Over the last 160+ years they have successfully been able to build the trust of some of the largest and most premium global brands in the region of Oman. With the commitment and success that KR has had over the years, his majesty Sultan Qaboos Bin, stated that KR, on the path to build its goal, is building a fast-growing and futuristic Oman. Mr. Chandrashekhar Jajware, CIO, Khimji Ramdas had the herculean task of organizing the entire IT system and teams that were working in silos.
On being asked how it all began and what prompted him and his team to use ManageEngine Mr. Chandra says “I knew ManageEngine from its early days and in my previous role, I came across ManageEngine’s products, which even back then were really easy to use and did the job pretty well. When I joined Khimji Ramdas a few years ago, my main objective was to align all locations on to a single NOC and put a process in place.”
With what started around 25 years ago as a small company with just one employee, Russell Mineral Equipment (RME) today has become a global company with a presence in over 50 countries. It now has employed a few hundred employees. We got a chance to speak to Mr. Jim Garvey, who like the company, has grown over the years managing various end points in IT, ranging from infrastructure-management, service tickets to IT security. He has a team of ten people who help in keeping the IT services up and running for RME.
Starting with his IT360 experience Jim says “IT360 has been a game-changer for us. Earlier we were intertwined in the midst of different products from Zenoss and RT, which could never give us a complete picture. IT360, with its centralized dashboard, has enabled us to gain a better visibility of our entire IT infrastructure.”
The Bank of Namibia is the central bank of the Republic of Namibia. Being the central bank, it is responsible for economy and various finance related regulations of the country.
With 95% IT infrastructure being virtualized with vendors like VMware and Microsoft’s HyperV, it was important for Mr. Marsorry Ickua, Director, IT and Ms. Cecilia Kahorongo, IT Compliance Officer to follow standard practices in monitoring complex heterogeneous IT infrastructure.
IT plays an important role in managing DORMA’s day-to-day business activities that are spread across the globe. UK acts as the central hub for managing DORMA’s entire IT infrastructure. Virtualization was introduced to DORMA as part of restructuring its IT infrastructure to bring in efficiency when a need for a systems-management tool started to worry Mr. Geoff Stone, currently heading IT infrastructure division.
“We used to control things locally some time ago and were hardly using any of those huge servers and other complex IT infrastructure that we have today. It used to be simple” recalls Geoff . IT has changed its course very drastically; the change is dynamic and fast. Managing this change has become even more difficult.
Firstsource has a wide network of clients ranging from different industries that have varied set of requirements. Mr. Parthasarthy Shanmugham, popularly known as Partha, is a Senior Manager, Technology. He has been with Firstsource since 2008 and now manages a team of 30+ engineers.
He started the conversation by saying “I remember our early days when we had just a couple of sites. Today Firstsource has sites in five different countries with NOCs in Mumbai and Chennai, India. Our biggest challenge was connecting all of them together seamlessly. It was HP-NNM then and it was getting extremely difficult for us to adapt with changing technology.”
Global competition, shrinking IT budgets, ever-changing IT-business landscape and daunting complexity for IT monitoring and management. These are just a few of the problems Managed Service Providers (MSP) are facing today. UK-based Redstone is no different. As a leading network-based end-to-end managed services, infrastructure and technology provider it is responsible for the IT infrastructure of many of the country’s leading organizations, and it is not an easy task says Larry Dutton, Product Manager for Redstone’s managed services.