There is a quote; "The medium of exchange for demonstrating IT effectiveness is a properly defined service catalog. Unless IT's services are defined, IT's contribution is implicit and difficult to measure." Also, with constant business demand for new services, IT must deliver and support an ever-increasing range of physical and virtual infrastructure. On the other side, resources are being constrained by tighter budgets. Hence, a strong need exists for a solitary solution that effectively manages this demand more effectively. With this perspective, providing a Service Catalog has emerged as one of the most proven vehicles to meet this challenge.
An IT service catalog, also called an IT service portfolio, is a list of available technology resources and offerings within an organization. It contains information about deliverables, prices, contact points and processes for requesting a service. Generally, a catalog has two views; a customer-facing view for business users, who can browse and select services and a technical view that documents exactly what is required to deliver each service in the catalog.
The challenges service delivery face, can appear just as daunting. A Service Catalog Management process with an actionable Service Catalog at its heart can address many common IT challenges such as...
The service catalog feature in ManageEngine IT360`s HelpDesk module addresses the above concerns and enables end-to-end service lifecycle management in one application.
With the Service Catalog of ManageEngine IT360, you can portrait the wide range of services offered by your IT department to the end-users. It also allows the services to be easily accessed, facilitating users to browse for services, submit requests for IT services and monitor their status.
Some of the most common day-to-day IT services required by the users are, installation, relocation, internet access, email access, provision of hardware, software and so on. These services are grouped under Service Categories that holds classified group of Service Items. You can Add Service Categories, configure Additional Fields and Service Level Agreements(SLAs) for the service requests and also configure Service Requests for the service categories. (Refer the below figure that portraits the Service Catalog Configuration Wizard)
All you can do from the above wizard is:
Apart from above, you can also define Service Level Agreements for each service and ensure if the services are delivered as agreed.