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Service Reporting

Why You Need Service Reporting?

Professionals need a powerful authoring tool to manage business logic, manipulate data, and present information effectively. Business users also need flexibility, when extending the IT department's pre-built reports and when utilizing service reporting.

How ManageEngine IT360 handles Service Reporting?

MManageEngine IT360's built-in Service reporting functionality is part of the service management module. These are customizable reports that meet your needs and allows you to schedule them periodically, and also mail with export options into pdf, xls, csv and html formats. . Apart from this, there are predefined out-of-the-box reports that generate report details instantly.

Types of Service Reports

ManageEngine IT360 provides over 150 ready-to-use reports that generate report details at once. The below is the list of Service reports:

  • Reports by All Requests
  • Reports by SLA Violation Report
  • Reports by All Problems
  • Reports on Pending Problems
  • Reports by All Changes
  • Reports on Pending Changes
  • Survey Reports
  • Workstation Summary Report
  • Audit Reports, to name a few

All reports in each of the above category are based on Department, Level, Mode, Priority, Requester and Technician.

Custom Reports

You can create your own reports according to the demands and needs.

Scheduled Reports

You can Schedule routine reports to generate daily, weekly, monthly or yearly, on a specific date and time. You can choose to schedule the predefined reports or custom reports, and have them mailed to the concerned authority in pdf, xlx, csv or html formats.

Key benefits

  • Gather up-to-the-minute information.
  • Reshape reports in real time.
  • Minimize performance bottlenecks.

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