Setting up Zia Insights

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    Overview

    Zia Insights in Log360 Cloud provides AI-powered, actionable insights on incidents, alerts, and logs using the Bring Your Own Key (BYOK) model. Log360 Cloud supports integration with both Azure OpenAI and OpenAI, allowing you to choose your preferred AI provider. Only one provider can be active at a time, and all AI-driven features will use the currently enabled model.

    This page explains the configurations required to enable Zia Insights, including setting up your chosen AI provider, retrieving the required credentials, and integrating the service with Log360 Cloud.

    Pre-requisites

    Before beginning the setup, ensure the following:

    • Zia Insights capability is only available for the Professional and MSSP plan subscription users.
    • You must have an active OpenAI subscription or Azure subscription with access to the Azure OpenAI service.
    • The following credentials are required from your Azure portal:
      • Endpoint URL
      • API key
      • Deployed model name
    • The following credentials are required from OpenAI:
      • Model
      • API key

    Accessing Zia Insights

    1. Log in to the product console
    2. Go to the Settings tab, and select Admin.
    3. Navigate to Zia and select Configuration.
      4. Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 1: Navigating to Zia Insights
    4. In the Zia page, choose either Azure OpenAI or OpenAI and click Configure Now.
      NOTE Only one provider can be enabled at a time.
      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 2: Configuring AI service
    5. A configuration window appears.
    6. If you select Azure OpenAI, enter the following details obtained from your Azure Portal:
      • Endpoint URL
      • Deployment Name
      • API Key
      NOTE

      Refer to the following pages to configure Azure OpenAI:

    7. Click Save to complete the initial setup.
      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 3: Configuring Azure OpenAI
    8. If you select OpenAI, select the Model from the dropdown.
      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 4: Selecting a model
    9. Enter the API Key.
      NOTE Refer to this section to configure OpenAI.
      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 5: Entering API key
    10. Click Save to complete the initial setup.
    11. After configuring Azure OpenAI or OpenAI:
      • Use the Insights toggle to enable or disable Zia Insights.
      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 6: Enabling Zia Insights
    12. When you enable Zia Insights, a pop-up window appears displaying the data privacy notice. Read the notice carefully, select the checkbox to acknowledge the terms, and then click Proceed to continue.
      NOTE To generate AI-powered insights, the processes contextual data associated with logs, alerts, and entities. This includes the following types of information:
      • User-related information: usernames, account names, email, phone number, department, group names, mailgroups, mailbox names, company names, user information, and security ID (SID).
      • Device and directory information: hostnames, computer names, domain, distinguished path of AD object, and AD object names.
      • Network and location information: IP address, region, and country.
      • Request and URL information: URL links, HTTP requests, and HTTP request parameters.
      • Application and database information: database name.

      This data is processed only to support contextual analysis, correlation, and remediation guidance within the product.

      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 7: Enabling Zia Insights
      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 8: Enabling Zia Insights
    13. To switch between Azure OpenAI and OpenAI, use the toggle to disable the currently active provider.
      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 9: Disabling an AI service
    14. A confirmation pop-up will appear. Click Yes to disable, and then configure the other provider.
      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 10: Disabling an AI service
    15. To delete a configuration, select Delete existing Azure/OpenAI configuration and click Yes to confirm your deletion.
      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 11: Deleting an AI service
      NOTE If you attempt to configure another provider while one is already enabled, the existing provider will be disabled automatically.
      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 12: Configuring an AI service

      In the confirmation pop-up that appears, click Proceed to continue with the new configuration.

      Configuring Azure OpenAI in ManageEngine Log360 Cloud
      Figure 13: Configuring a new service

    Read also

    This document detailed the configuration steps required to enable Zia Insights in ManageEngine Log360 Cloud, including Azure OpenAI resource creation, model deployment, and integration setup. To leverage the capabilities of Zia Insights, refer to the following articles: