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Zero Touch Enrollment (ZTE) for Android Devices

Android Zero Touch Enrollment or Android Zero Touch Provisioning (ZTP) is a device enrollment method provided by Google that streamlines the enrollment and easy deployment of organization-owned Android devices in bulk.It is an easy and secure out-of-the-box enrollment method whereby the devices gets enrolled with MDM, when activated by downloading the ME MDM app which initiates the enrollment.

Advantages of Android Zero Touch Enrollment

  • One-time setup
  • Aids large scale enterprise device roll out
  • Mandatory MDM management
  • Allows resellers to add devices to portal, easing enrollment process
  • Admins can set up the device with necessary apps and profiles and it gets applied automatically on device activation.

Pre-requisites

  • Android Zero Touch Enrollment is supported for devices running Android 9.0 or later, purchased from specified reseller partners.
  • You need a Zero-touch portal account which can be obtained by contacting your reseller.

Getting your Zero touch portal

Associating Google account(If you already have your google account then you can skip this)

You require a Google account (associated with your corporate e-mail), to setup the Android Zero Touch Portal. To associate, follow the steps below:

  • Go to this link and provide the requisite details.
  • Ensure you provide your corporate e-mail address for Your e-mail address. Do not click on I would like a new Gmail address.
  • Follow the on-screen instructions to complete the account creation.

Zero-touch portal account

After creating a Google account for your enterprise, contact your resellers to get your Zero-touch portal.Only the devices purchased from authorized resellers are eligible for getting the Zero-touch portal. Get your Zero-touch portal with your Enterprise Google account. Read more

Steps for configuring Zero Touch Enrollment

NOTE

Since Google has updated the setup for Zero-Touch enrollment, the Zero-Touch portal needs to be linked with Android For Work. This will simplify the enrollment process. If you are prompted to configure Android for Work while setting up Zero-Touch, this indicates that you are using the updated version. Users who have not updated the product and still retaining the old version can directly go to Setting up Zero-touch portal using JSON configurations.

Configure Android for Work

Configuring Android for Work is the first process in setting up Zero-touch.

We recommend you to temporarily enable third party cookies while integrating Android for Work with Zero-touch. When disabled, the link for integration becomes unauthorised.

Case 1:When Android For Work is not configured.

On the MDM console, navigate to Enrollment-> Zero-Touch Enrollment. Follow the on-screen instructions to set up Android For Work. To set up Android for Work, refer to this step-by-step document here.


Case 2:When Android for Work is already configured.

If you have already configured Android for Work while setting up app management for Android devices, then you need to link Android for Work with Zero-touch. Enrollment->Zero-touch Enrollment->Launch Zero-touch Portal.To link, follow the below steps.


Integrate Android for Work with Zero-touch

Integrate your Android for Work with Zero-touch to continue the set up, follow the steps below

Steps to Integrate Android for Work with Zero-touch

  1. After setting up Android for Work using the steps mentioned above, you will be automatically re-directed to integrate Zero-touch with Android for Work.

  2. Click on the Next button. The page to sign-in appears, wherein you will need to provide your Zero-touch account credentials.

  3. You can choose the accounts which contain the devices to be managed.

  4. On clicking the Link button, the account details will be displayed.

  5. Provide your company's support details on the next page for employees to reach you incase of any issues during set up.

  6. If the integration is successful, you can access the Zero-touch portal directly from the console. Enrollment -> Zero-touch Enrollment -> Settings -> Launch Zero-touch Portal.


The Zero-touch set up is completed now, you can now go to enroll devices.

About Zero-touch portal

Zero-touch portal contains the details of the devices, resellers, MDM configurations and so on. You can follow the table given below to know more.

PARAMETER DESCRIPTION
Configurations If you have an updated setup, you are provided with Enterprise Default Configurations which cannot be modified.Else,you add, modify and delete the MDM configurations here. You can also choose to assign MDM configurations by default, to the devices being added to the account.
Devices You can view the list of devices added to the account, here. You can select devices and assign the created configurations to these devices. Additionally, you can also choose to delete the added devices here.
Manage People You can add, modify and delete the users, who can manage and access the portal, here.
Resellers You can choose to add additional reseller details here

Setting up Zero-touch portal using JSON configurations.

If you are setting up Zero Touch portal using JSON configuration, follow the steps given below:

  • Login here, with the Google account associated with your corporate e-mail, if need be.
  • Click on Configurations present in the navigation panel and click on the + button, to add a new configuration.
  • To create a new configuration, you need to specify the data for the requisite parameters. To know more about the parameters, refer the table below:
PARAMETER DESCRIPTION
Name Provide the name used to refer the created MDM configuration.
EMM DPC Select ManageEngine MDM app, from the given list of EMM apps.
DPC Extras Copy the DPC extras from step 4 in the MDM console.
Company Name Provide the name of your organization. This will be displayed on the device screen, during the enrollment.
Contact E-mail Provide your e-mail address or the e-mail address of the IT admin, in your organization. This will be displayed on the device screen, during the enrollment and can be utilized by the devices users to contact the IT admin, in case of any issues with the enrollment.
Contact Phone Provide the contact number of the internal IT team, in your organization. This will be displayed on the device screen, during the enrollment and can be utilized by the devices users to contact the internal IT team, in case of any issues with the enrollment.
Custom Message Provide an optional message specifying details regarding the enrollment, to the users. This will also be displayed on the device screen

Associate JSON configuration to devices(old steps)

The last step in the portal is to associate the created JSON configuration to the devices. To do that, follow the steps given below:

  • Login to your Zero-touch portal with the Google account associated with your corporate e-mail.
  • You can set the configuration which you have created as default.
  • Click on Configurations on the left pane and under Default Configuration, select the configuration, which is to be automatically applied to the added devices.

Assigning Zero-touch configurations to devices individually

If you want to maintain different configurations for devices, you need not set a default configuration. Instead you can manually assign configuration to devices. You can do that by assigning configuration to devices in the Zero-touch console or you can do so by assigning a CSV.

  • To associate the MDM configuration to multiple devices,Click on Devices in the left navigation panel, the ellipsis (three dots) icon present on the right and select Upload batch configuration.
  • Create a CSV based on the specifications given in Device configuration CSV file format and add it by clicking on Upload. All the devices listed in the CSV, are assigned the specified MDM configuration.

Device configuration CSV file format

You can apply individual MDM configurations in a CSV. To know more about the fields in CSV follow the table below:

COLUMN HEADER DESCRIPTION EXAMPLE
modemtype The parameter to be used for identification. The parameter is always IMEI and it should always be in uppercase. IMEI
modemid The value corresponding to the specified modemtype parameter, which is always the IMEI number. 150520043826120
manufacturer The name of the device maker/manufacturer(Original Equipment Manufacturer: OEM). Google
profiletype The objective of assigning the profile to the device, which in this case is always zero touch enrollment. The parameter is always ZERO_TOUCH and it should always be in uppercase ZERO_TOUCH
profileid The ID corresponding to the MDM configuration, to be assigned to the devices. To view the configuration ID, select Configurations from the left pane in the zero touch portal. The number sequence present under ID is the configuration ID for the particular configuration. 036180

Link Zero-touch with Android for Work(updated users)

If you have already set up a Zero-touch portal using JSON steps, you can link it with Android for Work in later versions of Mobile Device Manager Plus. Configure Android for Work and link it as mentioned above. If Android for Work is configured, you can link it with Zero-touch. Go to Enrollment -> Zero-touch enrollment -> Settings -> Launch Zero-touch portal.

Enrolling devices

Device Activation:

Device activation can be performed either by user or admin based on user assignment.

When Zero-touch devices are activated for the first time, they will be automatically enrolled into MDM. The MDM app will be installed during activation. Here is how the process looks on the device:

  • On activation, the welcome screen appears.

  • Connect to a WIFI network to continue setting up Zero-touch.

  • The images below will convey the stages of device activation.

  • The ME MDM app will be installed automatically after initialization. If the admin has assigned users, the device is assigned to respective user, or else the user can assign themselves using Active Directory credentials.
  • By admins
    By users

NOTE:

It is mandatory to connect to the Internet during the activation process, to enroll the device with MDM. So, the ME MDM app gets installed and enrollment is performed. When there is no internet, the device enrollment does not happen. Even if we activate without the Internet, the device gets enrolled after connecting to the Internet.

User assignment

The devices get enrolled with MDM through Android Enterprise Zero Touch enrollment, either during device activation (in case of new devices) or factory reset (in case of devices in use). Now the device must be assigned to a user.After the devices are activated, the final step in completing enrollment is user assignment. You can choose to assign users to devices manually or automate it by allowing users to complete the assignment by entering their directory service credentials.We will guide you more about it in detail below.

You can assign users two ways. You can choose to assign users manually after a device is activated; or you can let the users activate devices themselves and authenticate using their directory credentials. You can configure the settings from here: Enrollment -> Zero-touch Enrollment -> Settings -> Device Activation

Assign users manually

You can additionally add the devices to multiple groups to automate the distribution of profiles, apps and documents to devices. To do that, follow the steps given below:

  • On the MDM server, click on Enrollment from the top menu.
  • Select Zero Touch Enrollment from the left pane.
  • Here all the devices enrolled via zero touch enrollment but yet to be assigned users are listed.
  • You can assign users on a device-to-device basis, by clicking on the Assign User option present under Action.
  • You can also assign users in bulk, by click on the Assign Users button, present above the table and uploading a CSV file, based on the specifications given here.

Sample CSV Format

SERIAL_NUMBER,USER_NAME,DOMAIN_NAME,EMAIL_ADDRESS,GROUP_NAME
C07Q853LG9RM,ANDREW,,andrew@zylker.com,zylker_drivers
,BEN,ZOHOCORP,ben@mobiledevicemanagerplus.com,Android,Corporate,Android_Group,

NOTE

  1. The fields Serial Number, User Name, Email Address and Group Name are mandatory. All the other fields are optional. Ensure the specified group name is already created in the MDM server. If values are not provided, default values will be taken.
  2. The default values for various non-mandatory fields are: 
    Domain Name -- MDM
    Owned By -- Corporate
  3. If multiple groups are specified, the group names must be separated with a slash (/)
  4. The first line of the CSV is the column header and the columns can be in any order.
  5. Blank column values should be comma separated.
  6. If the column value contains comma, it should be specified within quotes.

Automate User Assignment

The user assignment can be automated by enabling the users to enter their directory service credentials upon device activation

  • Select User for the option Device to be activated by.

  • If you haven't configured a directory service, you'll be prompted to configure one. Mobile Device Manager Plus supports multiple directory services:
    • Active Directory
    • Azure AD
    • G Suite
    If you are using MDM Cloud, Zoho Accounts is the default directory services used for authentication. You can also choose to configure Active Directory or Azure AD for authentication.
  • You can optionally also select a Group to which the devices will be added upon enrollment. This will help automate the distribution of apps, documents and profiles to devices.

Dissociating Zero-touch portal

When you no longer need Zero-touch enrollment for your enterprise, you can dissociate it either by

  • Removing Android for Work-This will remove the Enterprise Default configurations and the device will be unmanaged on device activation.You can do it by un-linking the enterprise account in the portal by clicking Enrollment -> Zero-touch Enrollment -> Settings -> Launch Zero-touch portal.

    After un-linking the account, you can click Remove Android for Work in the portal and account gets removed.On removing the account, the configurations will be deleted.


  • Deleting the MDM configurations(old users)-Choose the configuration which has to be deleted.This will remove the MDM configuration associated with the devices and on reset, it gets removed from MDM management. If you delete the default configuration, then it gets applied to all the devices.

NOTE:

When you remove Android for Work, you cannot perform silent installation of apps.

Click here to know about the ports to be opened for managing mobile devices.

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