Location Tracking

Geo-Tracking

Mobile Device Manager Plus Geo-Tracking feature is used to locate the geographical location of the managed mobile device. To locate the geographical location of the managed mobile device, You need to have an ME MDM App installed in it. Mobile Device Manager Plus will not maintain any history of records about the physical location of the mobile device. You can use this feature only to locate the recent location of the managed mobile device.

This document will explain you about the following:

 Geo-Tracking is currently not supported for Windows devices.

Configuring Geo-Tracking Settings

 Follow the steps mentioned below to enable Geo-Tracking services:

  1. Click MDM Tab

  2. Under Settings Click on Geo-Tracking Settings

  3. Enable Geo-Tracking under configure Geo-Tracking Settings

  4. Click Save Changes to save the settings.

ME MDM App will be automatically distributed to all the managed iOS devices if ME MDM App is not installed on the managed device.  An email with the enrollment ID and the instructions to install the App will also be sent to the users who are installing the ME MDM App for the first time . For Mobile Device Manager Plus to track the location, the devices should meet the following criteria:

  1. ME MDM App should be installed on the managed mobile device

  2. The managed device should have connection to the internet, it can be either WiFi or mobile data connectivity .

  3. Location Services should be enabled on the managed device and ME MDM App should have permissions to use it. Refer to this: Enabling Location Services for iOS devices and Android devices.

  4. The following checks should be done for Android devices

 Enabling location tracking for long period of time might drain the battery.

Viewing Geographic Location

Follow the steps mentioned below to view the location of the managed mobile device:

  1. Click MDM tab

  2. Under Inventory,  click Devices

  3. Select the Device and view the Device Details.

  4. Click on Location tab. You can see the location of the mobile device by latitude and longitude.

 Location of the device is updated only when the device switches tower and when the end user opens the App Catalog on their mobile device.

Track Android Devices Instantly

This feature is currently not supported for iOS devices. Administrators can locate the android devices instantly. Follow the steps mentioned below to track the geographic location of the android devices instantly:

  1. Click MDM tab

  2. Under Inventory,  click Devices

  3. Select the Device which needs to be located

  4. Under Actions, click Locate the Device, you will be able to view the location of the device.

You will now be successfully able to locate the geographical location of the android devices instantly.

Enabling Location Services on iOS Devices

Follow the steps mentioned below to enable to location tracking on the end users mobile devices:

  1. Touch Settings icon on the managed mobile device

  2. Select Privacy and choose Location Services

  3. Enable Location services as shown in the image and locate ME MDM App to add permissions to it.


 

You have successfully enabled location services on iOS devices.

Location Details will be updated only when there is a significant change in the location of the mobile device.

Enabling Location Services On Android Devices

Follow the steps mentioned below to enable to location tracking on the end users mobile devices:

  1. Touch Settings icon on the managed mobile device


  2. Select Location access


  3. Turn On Access to my location and touch Agree to  allow Google's location services to access your device's location.


  4. Touch the check box to enable GPS Satellites and WiFi & mobile network location as showed in the image below.


You have successfully enabled location services on android devices.

 

See Also: Configuring Mobile Device Manager Plus, Device Enrollment, Profile Management,Location Tracking,App Management,  Asset Management, Security Management , Reports

 

 

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