Product Life Cycle Plan - End of Support

ManageEngine has announced product life cycle plan for ManageEngine Network Configuration Manager. Network Configuration Manager 12.x version was released in November 2016 and has since been available for download. Support for the older versions of Network Configuration Manager, versions 5980/5981 and below versions have ended.

End of Support Specification

Version Build Nos. Year of Release Support/Maintenance Ends on
Device Expert 5980 and below versions 5890 and below February 2014 August 31, 2014
Device Expert 5990 5990 December 2014 May 31, 2017
Network Configuration Manager 11 11000 February 2015 Currently supported
Network Configuration Manager 12.x 12000 to 12300 February 2016 Currently supported

End of Support Details

We strongly encourage our users to upgrade to the latest version to benefit from the new features, critical bug fixes, enhancements, and the flexibility to opt for special add–ons and plug–ins. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade and⁄or migrate. With the general availability of Network Configuration Manager 11 since February 2015, we have decided to declare end of support (EOS) for the earlier major releases viz., version 5980 and below.

Note: Any bug-fixes, changes, or enhancements will not be made over versions 5.x and below versions.

Upgrade plans for existing customers:

  • If you are in version 5990, 11 or 12/12.1 fill this form to get assistance on the upgrade path.
  • If you are in other versions 6.x, 7.x, 8.x or 9.x, upgrade to the latest build by following the upgrade path detailed here.
  • For queries regarding renewal of your annual maintenance and support (AMS), get in touch with our sales team at sales@manageengine.com.

FAQs

1. Is the EOS different from EOL (end of life)?

A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.

2. Is the upgrade free of cost?

A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.

3. My AMS has expired. What should I do now?

Please write to our sales team (sales@manageengine.com). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

4. At what price will the AMS be renewed?

The AMS will be charged at 20% of the product's list price. The pricing information can be verified at our online store. Do not hesitate to write to sales@manageengine.com for further clarifications.