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Every second matters in healthcare industry. A server crash or network slowdown isn’t just an IT hiccup, but delayed patient records or interrupted telehealth consultations.
IT reliability is not optional, but mission critical. Their network is the critical foundation that keeps healthcare workers connected, ensuring a continuous flow of data and uninterrupted care to the patients.
For years, DWIHN's IT network operations were stretched across a cluster of siloed tools, with each department using its own system for tickets, AD management, or network monitoring. Despite how it looked on the surface, the IT team struggled to manage issues due to a lack of visibility.
Limited visibility: Issues often arise only after healthcare workers or administrators reported them. By the time IT knew, the damage was already done, disruptions had spread by then and impacted patient care.
Tool fatigue: The IT team's previous monitoring solution was not just complicated, it required more maintenance than it solved issues. Even minor updates would turn into a project, stretching a compact IT team that was already under pressure.
Endless, noisy alerts: Dashboards were flooded with alerts in red and yellow, but lacked context. Technicians had to waste hours separating urgent issues from false alarms.
Now, with complete visibility into both WAN and LAN traffic patterns and link performance, the team can proactively address congestion before it impacts users. Threshold-based alerts notify them immediately if a WAN link, LAN switch, or router shows early signs of strain, such as high latency or fluctuating jitter values. This allows them to take corrective action—like rerouting traffic, allocating bandwidth, or upgrading links—well before service degradation occurs.
Identity management bottlenecks: Manual AD management, due to hundreds of staff and providers frequently onboarding or leaving, slowed down operations and increased security risks.
Predictable outcome: The IT staff was burnt out due to delayed resolutions to network issues and mounting frustration throughout the healthcare institution. Technology was no longer a support system; it turned out to be a major hindrance for DWIHN.
Soriano and his team realized that the siloed tools were a major setback. Their requirement was not just a better monitoring solution, but also a platform that could unify visibility, reduce noise, and simplify workflows.
The team began evaluating alternatives, with the following checklist in mind:
After careful consideration, a 45-day trial of ManageEngine OpManager became the much needed turning point.
Now, the IT team had a single console with customizable dashboards that centralized visibility, eliminating the need to toggle between dashboards. They could track real-time health and performance metrics across servers, switches, routers, and applications—all in one place.
OpManager was not just notifying issues, it was turning alerts into action items. The integration with ServiceDesk Plus allowed every critical event to automatically generate tickets, ensuring faster reaction and resolution.
The IT team could now pinpoint into the exact source of an issue, eliminating alert fatigue. This drastically reduced troubleshooting time, improving efficiency.
Unlike high-maintenance platforms, OpManager allowed the IT team to commence with what they needed and scale as required.
Over time, DWIHN expanded their ManageEngine suite, adding ServiceDesk Plus for ITSM and ADManager Plus for identity management. Together, they created a streamlined ecosystem, with OpManager remaining the cornerstone of their IT operations.
The shift to OpManager didn’t just simplify workflows—it transformed how the IT team operated.
Today, OpManager isn’t “just another monitoring tool” at DWIHN—it’s the control tower of IT operations. By consolidating visibility, automating responses, and reducing noise, OpManager has freed the IT team to focus on what truly matters: supporting better patient outcomes. OpManager is not just another monitoring tool at DWIHN, but it is the central control tower of IT operations. By consolidating visibility, automating responses, and reducing noise, OpManager has offloaded the IT team to focus on their top priority: supporting better patient outcomes.