Syncing Layer2 relationships from OpManager to ServiceDesk Plus

When an alert is raised in OpManager, it is raised as a ticket in ServiceDesk Plus. The network admin will do the needful to rectify the issue at the earliest. To understand the device relationships better, network admins can now sync Layer2 Maps from OpManager to ServiceDesk Plus. They can visualize the devices and other devices that are connected to them, all from the comfort of ServiceDesk Plus's console.

How to sync devices from OpManager to ServiceDesk Plus OP?

You can sync devices from OpManager to ServiceDesk Plus by carrying out the following steps:

  • Under OpManager console, navigate to "Settings -> General settings -> Third Party integrations"
  • In the third party integrations page, click on ServiceDesk Plus and configure the ServiceDesk Plus settings.
  • Now under the Asset settings, turn on the "Sync devices to SDP" and "Sync device relationships to SDP" options.
  • Click on Save.

Syncing layer2 relationships from OpManager to SDP

The devices and relationships are now successfully synced from OpManager to ServiceDesk Plus. You can now view the devices and their corresponding relationships from ServiceDesk Plus console.

Syncing layer2 relationships from OpManager to SDP

How to sync devices from OpManager to ServiceDesk Plus cloud?

You can sync devices from OpManager to ServiceDesk Plus cloud by carrying out the following steps:

  • Under OpManager console, navigate to "Settings -> General settings -> Third Party integrations"
  • In the third party integrations page, click on ServiceDesk Plus Cloud and configure the ServiceDesk Plus Cloud settings.
  • Fill the portal settings and grant token details in the repsective fields.
  • Now under the CMDB settings, turn on the "Sync newly discovered devices in future" and "Sync device relationships to SDP cloud" options.
  • Click on Save.

Syncing layer2 relationships from OpManager to SDP cloud

The devices and relationships are now successfully synced from OpManager to ServiceDesk Plus. You can now view the devices and their corresponding relationships from ServiceDesk Plus console.

Syncing layer2 relationships from OpManager to SDP cloud

Advantages of syncing devices from OpManager to ServiceDesk Plus:

  • Helps users with impact and root cause analysis.
  • Provides users with a better visualization of the network, thereby helping them understand the topology of their network.
  • With the relationships synced, users can now easily identify faults and rectify them at the earliest.
  • The relationships are also now synced, which enables users to understand about the device connections.