A network operations center, or NOC (pronounced "knock"), is like a command center for administrators. This is where IT admins supervise, monitor, and maintain a network, or an entire IT infrastructure, to ensure high availability of business-critical services and meet evolving business needs. A NOC admin and technicians must often be available 24/7 to handle NOC operations.
The goal of any NOC is to maintain optimal network performance and availability, and to ensure continuous uptime of business critical services. The NOC manages a host of critical activities, including:
Instant fault notification: The NOC team continuously works on the faults detected by the various monitoring solutions. Usually, companies will deploy network, server, and application monitoring solutions. All alerts from these solutions are handled by the NOC and alerts are provided in real time.
Live heath and performance data: NOCs typically use real-time maps and comprehensive consoles, known as the NOC dashboard, to collect and track the performance of network devices.
Rich set of dashboards with color codes: NOC personnel continuously monitor the NOC dashboards, often presented on large screens that display color variations to differentiate key metrics and critical data.
ManageEngine OpManager, a 5-in-1 integrated management solution, provides a flexible but cohesive approach to monitor NOC operations and other infrastructure management activities. OpManager proactively monitors the network and servers for faults and performance.
Monitor network performance in real time - OpManager, with its NOC Network Monitoring functionality, enables IT admins to instantly report on device performance in real time without having to use another tool to remotely access the problem device. Learn More »
Identify bandwidth hogs - OpManager provides in-depth bandwidth usage details to help quickly identify any unscrupulous WAN usage, and expose virus attacks using its Netflow Analyzer add-on. Also, it helps in capacity planning. Learn More »
Manage config changes - OpManger manages all the configuration changes on your network devices using its Network Configurations Manager add-on. Learn More »
Analyze firewall security and logs - OpManager helps you effectively manage and monitor your firewall logs using its Firewall Analyzer add-on. It also lets you optimize your firewall rules based on its usage, and manage compliance in your firewall devices. Learn More »
Monitor application performance - OpManager, using its APM Plug-in, monitors mission critical applications such as Oracle, SAP, Websphere, Microsoft .NET; databases such as Cassandra, Sybase; plus cloud applications such as Amazon and Windows Azure. Learn More »
NOC dashboards and CCTV views: OpManager provides handy, and powerful customizable NOC dashboards and CCTV views that display the immediate status of your devices, at-a-glance reports, business views, and more.
Real-time performance graphs: With OpManager's real-time graphs, NOC admins receive:
Email, SMS, web UI notification of faults: OpManager's notification mechanism can notify you through its web UI, as well as through SMS and/or email whenever an alarm occurs.
Handy troubleshooting tools: OpManager's diagnostic and troubleshooting tools help you to perform first- and second-level troubleshooting based on the nature of the network fault.
Workflow automation: OpManager's code-free and out-of-the-box IT automation workflows offer predefined checks and actions. These include an agile and flexible drag-n-drop workflow builder. Workflow automation helps you: