You will always be our first. Get expedited support with a dedicated technical account manager.
Our premium support gets you help when you need it. No excuses. No hassles.
Support from highly-trained professionals with assistance from OpManager's engineers.
Reduce the time taken to enter production with online onboarding and initial product set up/ tuning assistance.
Get round-the-clock help with our 24x7 email support and 24x5 call and chat support.
Forget about interruptions with improved technical assistance during major upgrades, service pack installations, migrations, etc.
Receive reports on all your support requests, the features you've used and get recommendations on new features.
Ensure peak-performance from OpManager with up to 3 periodic health check-ups per year.
Enjoy a stricter service level agreement (SLA) in terms of a 6 hour response time from our support executives.
| Features | Regular Support | Premium Support |
|---|---|---|
| Editions Supported | ||
| Editions Supported | All paid editions | All paid editions |
| Availability | ||
| Availability | All customers | All customers |
| Cost | ||
| Cost |
|
|
| Response Time | ||
| Acknowledgement of Support Request | 8 hrs | 3 hrs |
| Email Support | ||
| Email Support | 24x7 | 24x7 |
| Phone Support | ||
| Phone Support | ᠆᠆ | 24x5 |
| Live Chat Support | ||
| Live Chat Support | 9x5 | 24x5 |
| Online Access | ||
| Online Resources | Yes | Yes |
| Remote Connect | ||
| Support via Remote Connection | Yes | Yes |
| Service Pack | ||
| Service Pack | Yes | Yes |
| Minor Release | ||
| Minor Release | Yes | Yes |
| Global Escalation Team | ||
| Global Escalation Team | ᠆᠆ | Yes |
| Customer Portal | ||
| Customer Portal | ᠆᠆ | Yes |
| Training (Online - 8 hours) | ||
| Training (Online - 8 hours) | ᠆᠆ | Yes |
| Dedicated Technical Account Manager | ||
| Dedicated Technical Account Manager | ᠆᠆ | Yes |
| On-boarding Support | ||
| On-boarding Support | ᠆᠆ | Yes |
| Quarterly Report [Feature usage + Feature recommendation] |
||
| Quarterly Report [Feature usage + Feature recommendation] |
᠆᠆ | Yes |
| Periodic Health Check | ||
| Periodic Health Check | ᠆᠆ | Yes |
| Upgrade Readiness Check | ||
| Upgrade Readiness Check | ᠆᠆ | Yes |
| Optimization Services | ||
| Optimization Services | ᠆᠆ | Yes |
Please fill this form and we'll contact you shortly. You can also drop an email at opmanager-support@manageengine.com.
We have a thriving user base where you can interact with like minded IT professionals.
Discuss with other OpManager Users.
Please feel free to call us at the toll free or regional numbers.
Toll free: +1-888-720-9500
US: +1 888 791 1189
Intl: +1 925 924 9500
Aus: 1800 631 268
UK: 0800 028 6590
CN: +86 400 660 8680
Get premium support and experience unparalleled expert assistance with dedicated account managers and 50% faster response times.
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