Get the expert guidance your network deserves. 

We are dedicated to equip your business with a world-class network monitoring solution. To reaffirm this commitment, we offer our highest level of support to assist you with a faster, reliable and more personalized technical support experience– Premium Support.

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Our Support Services

 

High priority

You will always be our first. Get expedited support with a dedicated technical account manager.

 

On-demand assistance

Our premium support gets you help when you need it. No excuses. No hassles.

 

Expert solution

Support from highly-trained professionals with assistance from OpManager's engineers.

 

Online onboarding assistance

Reduce the time taken to enter production with online onboarding and initial product set up/ tuning assistance.

 

Round-the-clock support

Get round-the-clock help with our 24x7 email support and 24x5 call and chat support.

 

Upgrade assistance

Forget about interruptions with improved technical assistance during major upgrades, service pack installations, migrations, etc.

 

Quarterly reports

Receive reports on all your support requests, the features you've used and get recommendations on new features.

 

Periodic health check-ups

Ensure peak-performance from OpManager with up to 3 periodic health check-ups per year.

 

Enhanced SLA

Enjoy a stricter service level agreement (SLA) in terms of a 6 hour response time from our support executives.

ManageEngine OpManager's Support Tiers

Features Regular Support Premium Support
  Editions Supported
Editions Supported All paid editions All paid editions
  Availability
Availability All customers All customers
  Cost
Cost
Subscription Model:
Free
Perpetual Model:
20% of the product fee
Subscription Model:
20% of the subscription fee
Perpetual Model:
40% of the product fee
  Response Time
Response Time 12 hrs 6 hrs
  Email Support
Email Support 24x7 24x7
  Phone Support
Phone Support 9x5 24x5
  Live Chat Support
Live Chat Support 9x5 24x5
  Dedicated Technical Account Manager
Dedicated Technical Account Manager No Yes
  On-boarding Support
On-boarding Support No Yes
  1-on-1 Session
1-on-1 Session No Yes
  Quarterly Report
[Feature usage + Feature recommendation]
Quarterly Report
[Feature usage + Feature recommendation]
No Yes
  Periodic Health Check
Periodic Health Check No Yes
  Upgrade Readiness Check
Upgrade Readiness Check No Yes
  Optimization Services
Optimization Services No Yes
Video Zone
OpManager Customer Videos
Altaleb Alshenqiti - Ministry of National Guard - Health Affairs
  
  •  IT Admin from "Royal flying doctor service", Australia
     Jonathan ManageEngine Customer
  •  Michael - Network & Tech, ManageEngine Customer
     Altaleb Alshenqiti - Ministry of National Guard - Health Affairs
  •  David Tremont, Associate Directory of Infrastructure,USA
     Todd Haverstock Administrative Director
  •  Donald Stewart, IT Manager from Crest Industries
     John Rosser, MIS Manager - Yale Chase Equipment & Services
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