Our Support Services


High priority

You will always be our first. Get expedited support with a dedicated technical account manager.


On-demand assistance

Our premium support gets you help when you need it. No excuses. No hassles.


Expert solution

Support from highly-trained professionals with assistance from OpManager's engineers.


Online onboarding assistance

Reduce the time taken to enter production with online onboarding and initial product set up/ tuning assistance.


Round-the-clock support

Get round-the-clock help with our 24x7 email support and 24x5 call and chat support.


Upgrade assistance

Forget about interruptions with improved technical assistance during major upgrades, service pack installations, migrations, etc.


Quarterly reports

Receive reports on all your support requests, the features you've used and get recommendations on new features.


Periodic health check-ups

Ensure peak-performance from OpManager with up to 3 periodic health check-ups per year.


Enhanced SLA

Enjoy a stricter service level agreement (SLA) in terms of a 6 hour response time from our support executives.

Support Plans

Features Regular Support Premium Support
  Editions Supported
Editions Supported All paid editions All paid editions
Availability All customers All customers
Subscription Model:
Perpetual Model:
20% of the product fee
Subscription Model:
20% of the subscription fee
Perpetual Model:
35% of the product fee
  Response Time
Acknowledgement of Support Request 8 hrs 3 hrs
  Email Support
Email Support 24x7 24x7
  Phone Support
Phone Support ᠆᠆ 24x5
  Live Chat Support
Live Chat Support 9x5 24x5
  Online Access
Online Resources Yes Yes
  Remote Connect
Support via Remote Connection Yes Yes
  Service Pack
Service Pack Yes Yes
  Minor Release
Minor Release Yes Yes
  Global Escalation Team
Global Escalation Team ᠆᠆ Yes
  Customer Portal
Customer Portal ᠆᠆ Yes
  Training (Online - 8 hours)
Training (Online - 8 hours) ᠆᠆ Yes
  Dedicated Technical Account Manager
Dedicated Technical Account Manager ᠆᠆ Yes
  On-boarding Support
On-boarding Support ᠆᠆ Yes
  Quarterly Report
[Feature usage + Feature recommendation]
Quarterly Report
[Feature usage + Feature recommendation]
᠆᠆ Yes
  Periodic Health Check
Periodic Health Check ᠆᠆  Yes
  Upgrade Readiness Check
Upgrade Readiness Check ᠆᠆ Yes
  Optimization Services
Optimization Services ᠆᠆ Yes

Help Center

  • Need expert assistance?
  • Need help with your product evaluation?
  • Need to extend your trial license?
  • Need to renew your AMS?

Please fill this form and we'll contact you shortly. You can also drop an email at opmanager-support@manageengine.com.

User Forums

We have a thriving user base where you can interact with like minded IT professionals.

Discuss with other OpManager Users.

Contact Number

Please feel free to call us at the toll free or regional numbers.

Toll free: +1-888-720-9500

Regional Numbers

US: +1 888 791 1189
Intl: +1 925 924 9500
Aus: 1800 631 268
UK: 0800 028 6590
CN: +86 400 660 8680


Experience the next-level of support.

Get premium support and experience unparalleled expert assistance with dedicated account managers and 50% faster response times.

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