AUSTIN, TX, December 10, 2009 — ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, announced the general availability of ManageEngine ServiceDesk Plus - MSP Edition, web-based help desk and IT asset management software, allowing Managed Service Providers (MSPs) to offer scalable and affordable help desk services to their customers. ManageEngine ServiceDesk Plus - MSP Edition is designed to meet the demands of both the growing and the established MSP by increasing per-technician productivity and decreasing time-to-resolution for every customer.

Managed Services are a growing business, especially in today’s economy. Companies are finding it more cost-effective and easier to outsource many non-core operational functions to an external, specialized provider, which allows the internal IT staff to focus on more business-critical projects. The new ServiceDesk Plus — MSP Edition helps managed providers to deliver that specialized service to a number of customers using just a single installation of the software. The multi-tenancy capability of ServiceDesk Plus — MSP Edition also provides separate dashboards and reports to individual customers and reduces software maintenance costs. The service provider is able to perform all help desk and IT asset management functions, for all customers, from a single console.

ManageEngine ServiceDesk Plus — MSP Edition is a complete web-based integrated package, including incident and service request management, self-service portal, knowledge base, IT asset management, even purchase and contract management. The new software is available in either a Standard Edition, providing the full range of basic help desk management functions, with a knowledge base and self service portal; or Professional Edition, which includes all the features found in the Standard Edition plus complete asset management.

"As a Managed Service Provider who has been in the IT helpdesk industry for over 18 years and used a number of different helpdesk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements," said Jason Roberts, Technical Manager for TCNS, an IT and Network Support provider. "ManageEngine allows our customers to be kept up-to-date on a three-tier level - telephone, web and email - provides excellent SLA options based on individual customers, allows our technical staff to be kept updated instantly on all requests, and most of all, provides an easy-to-use reporting facility, which can be pre-scheduled, giving me the time to concentrate on other business requirements! It has all the features an MSP needs at a very affordable price. Now I can focus on my customers without worrying about the software, features or prices."

"In today’s challenging economic environment, managed service providers are facing ever-growing demands and higher-expectations with reduced profit margins," said Jayakumar Karumbasalam, product manager, ManageEngine. "MSPs are looking for a solution that manages multiple customers’ IT environments with the capability to configure each account separately, and without the long implementation times and high price tags so many management software vendors demand. As we do at ManageEngine, we built a product fitting that need and introduced ServiceDesk Plus — MSP Edition, a perfect solution if you are an MSP looking to focus on your customers and not spend too much time configuring the system itself."

Availability & Pricing

ManageEngine ServiceDesk Plus — MSP Edition can be downloaded now from the website, where a 30-day trial with full functionality can also be obtained. Subscription-based pricing begins at $595 for the Standard Edition; while the Professional Edition, supporting 250 assets and 2 technicians, starts at $1,195.

About ManageEngine

ManageEngine is the leading provider of low-cost enterprise IT management software and the only one making the 90-10 promise — to provide 90 percent of the capabilities offered by the Big 4 at just 10 percent of the price. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 36,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit

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Greg Wise
Weber Shandwick, for ManageEngine

Alex D Paul Rabidass
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