News

ManageEngine ServiceDesk Plus Awarded Pink Elephant PinkVERIFY ITIL V3 Certification for Incident Management Process

  • ManageEngine evaluated for its ITIL-ready help desk software, ServiceDesk Plus
  • Pink Verified for incident management process
  • ServiceDesk Plus demo at demo.servicedeskplus.com

PLEASANTON, Calif. - November 5, 2014 - ManageEngine, the real-time IT management company, today announced that its ITIL-ready help desk software, ServiceDesk Plus, has received PinkVERIFY certification for the incident management process. This means that ServiceDesk Plus is certified for ITIL® V3 compatibility through the PinkVERIFY program from Pink Elephant, a global leader in ITIL consulting, education and conferences.

Being verified by PinkVERIFY confirms the successful assessment against ITIL terminology, definitions, functionality and workflow requirements thereby helping ITIL/ITSM practitioners to choose the right tool to support their process improvement initiatives.

PinkVERIFY is the world's only independent IT Service Management (ITSM) tool certification program that helps organizations identify the best tools that will support their ITIL needs.

To attain the PinkVERIFY certification, a software vendor must satisfy 100 percent of the mandatory and integration criteria for the process being verified. ServiceDesk Plus was thoroughly assessed against ITIL-compatible product features, terminologies, workflow and functional requirements and other criteria for the incident management process. This assessment confirmed the solution's compatibility with the ITIL incident management process.

"With Pink Elephant certifying our help desk software, it shows our commitment to creating a world-class help desk solution that supports ITIL best practices for our customers," said Uma Shankar, director of engineering, ServiceDesk Plus, ManageEngine. "Furthermore, the PinkVERIFY certification will also help our potential customers in their decision-making process as they now have all the assurance that they need of our ITIL compatibility. We started verification for incident management, and we look to carry this further for other processes soon."

David Ratcliffe, president of Pink Elephant, said, "Congratulations, ManageEngine! ServiceDesk Plus v9.0's PinkVERIFY certification for incident management means organizations can have confidence that ITIL best practices are easier to follow and exploit at their service desk. It's also great to see ManageEngine showing ongoing commitment to ITIL this way, too. Thank you and well done!"

For more information on ServiceDesk Plus, please visit http://www.servicedeskplus.com/, and for more information on ManageEngine, visit http://buzz.manageengine.com/. Follow the blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/servicedeskplus and on Twitter at @ME_ITSM or @servicedeskplus.

About Pink Elephant

Pink Elephant (www.pinkelephant.com) is a global leader in ITIL® certification and IT service management education, consulting and conferences. Pink Elephant is proud to be celebrating 20 years of ITIL experience - more than any other supplier. Operating through many offices across the globe, the company is the world's #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, more than 350,000 IT professionals have benefited from Pink Elephant's expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989 and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel.

About ServiceDesk Plus

ServiceDesk Plus is comprehensive help desk software with integrated asset and project management capabilities built on ITIL framework. ServiceDesk Plus is trusted by more than 85,000 companies across 186 countries and is available in 29 different languages. With ServiceDesk Plus, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. For more information about ManageEngine ServiceDesk Plus, visit http://www.servicedeskplus.com/.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization's need for real-time services and support. Worldwide, many established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Japan and China. For more information, please visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

Media Contact:

Avinash Kagava
ManageEngine
avinash.kagava@manageengine.com
Follow us on Twitter: @manageengine