Support
 
Phone Live Chat
 
Support
 
US: +1 888 720 9500
US: +1 800 443 6694
Intl: +1 925 924 9500
Aus: +1 800 631 268
UK: 0800 028 6590
CN: +86 400 660 8680

Direct Inward Dialing: +1 408 916 9393

 
 
 
 
 
Knowledge Base

Product does not start and displays a popup saying Error: pgsql is being used by another program or antivirus is blocking it

ADManager Plus might not start properly if, as the error message states, the PostgreSQL database used by the product is already running, or because of being blocked by the anti-virus application.

Possible reasons:

ADManager Plus startup issues, pertaining to the error message mentioned in the title could be because of:
- The product being blocked by the anti-virus software.
- The PostgreSQL instance used by the product already running, or the port assigned to it is blocked, or already in use.
- The user doesn't have sufficient permissions on the ADManager Plus installation folder.

Troubleshooting steps:

Perform the following steps to resolve this ADManager Plus startup issue.

  1. Exclude the entire ADManager Plus installation folder from the anti-virus software installed on the server where the product is installed.
  2. Check if the PostgreSQL instance used by the product is already running.
  3. Grant full control for Authenticated Users group to the ADManager Plus installation folder.
  4. Verify and stop the file locker or windows scanner running on the background.
  5. Ensure the availability of PostgreSQL database's port. You can check this using the command: netstat -ano | findstr 33306

 

Select a language to translate the contents of this web page:

Need further assistance?

Fill this form, and we'll contact you rightaway.

Request Support

  •  
  • *
     
  • *
     
  • *
     
  • By submitting you agree to processing of personal data according to the Privacy Policy.

"Thank you for submitting your request.

Our technical support team will get in touch with you at the earliest."

ADManager Plus Trusted By

The one-stop solution to Active Directory Management and Reporting
Email Download Link email-download-top