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Knowledge Base

In scheduled reports, emails are not received

Reason: Incorrect 'mail server' settings.

Configure the appropriate mail server using the following steps:

  1. Click on Admin tab.
  2. In General Settings → Server
  3. Enter the appropriate values for Mail Server, Mail Port and From Address.
  4. To provide the authentication credentials for the mail server, click on the Advanced link located beside the Mail Port. Enter the Mail Server User Name, Password and choose the required Connection Security in the Advanced Settings for Outgoing Mail Server window.
  5. Click on Save Changes to complete the mail server configuration process.


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