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Error in Connect-MsolService while configuring Office 365 account in ADManager Plus


There could be few reasons why you might face errors when you are attempting to configure Office 365 accounts in your ADManager Plus.


The error can be resolved by meeting the following requirements:

i) Software requirements:

  1. Install PowerShell 3.0 and above
  2. Download and install Microsoft Online services sign-in assistant.
  3. Enable Azure AD module for Windows PowerShell
  4. Install 64-bit version of ADManager Plus

ii) Other requirements:

  1. The Office 365 account used to configure must not have the MFA (Multi-Factor-Authentication) enabled.
  2. The account must be a Global Administrator (Preferred) or User Management Administrator.
    Once the above requirements are met, follow the steps mentioned below:
    • Open Windows PowerShell on the machine where ADManager Plus is Installed
    • $UserCredential = Get-Credential (Enter the credentials configured in ADManager Plus under Admin-->Office 365)
    • Import-Module MSOnline
    • Connect-MsolService
  3. For additional details on the error, please verify using the Office 365 logs from <Installation Folder>\ADManager Plus\logs


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