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Error in Connect-MsolService while configuring Office 365 account in ADManager Plus

Reason:

There could be few reasons why you might face errors when you are attempting to configure Office 365 accounts in your ADManager Plus.

Troubleshooting:

The error can be resolved by meeting the following requirements:

i) Software requirements:

  1. Install PowerShell 3.0 and above
  2. Download and install Microsoft Online services sign-in assistant.
  3. Enable Azure AD module for Windows PowerShell
  4. Install 64-bit version of ADManager Plus

ii) Other requirements:

  1. The Office 365 account used to configure must not have the MFA (Multi-Factor-Authentication) enabled.
  2. The account must be a Global Administrator (Preferred) or User Management Administrator.
    Once the above requirements are met, follow the steps mentioned below:
    • Open Windows PowerShell on the machine where ADManager Plus is Installed
    • $UserCredential = Get-Credential (Enter the credentials configured in ADManager Plus under Admin-->Office 365)
    • Import-Module MSOnline
    • Connect-MsolService
  3. For additional details on the error, please verify using the Office 365 logs from <Installation Folder>\ADManager Plus\logs

 

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