Phone Live Chat
US: +1 888 720 9500
US: +1 800 443 6694
Intl: +1 925 924 9500
Aus: +1 800 631 268
UK: 0800 028 6590
CN: +86 400 660 8680

Direct Inward Dialing: +1 408 916 9393

Knowledge Base

Solution: There is no matching data for your input(s) when generating the report

Possible cause:

  1. The report results have been filtered to show results only from the selected OUs.
  2. The help desk technician may not have access to the chosen OU.


  1. Remove the OU filter criteria in the desired report. You can do this by following the steps below,
    • Navigate to Reports tab and select the desired report.
    • Choose the Domain and ensure that the Selected OUs field has 'All' OUs selected. If not, click Add OUs and select all the OUs.
    • Note: Make sure the Exclude Child OU(s) option at the bottom of this page is unchecked.
    • Click Generate.
  2. To allow a help desk technician to access an OU,
    • Navigate to Delegation tab.
    • Click on the Edit icon next to the help desk technician for whom access has to be provided.
    • Choose the OU(s) and permissions.
    • Click Save Changes.

If the issue persists, please get in touch with us at


Select a language to translate the contents of this web page:

Need further assistance?

Fill this form, and we'll contact you rightaway.

Request Support

  • *
  • *
  • *
  • By submitting you agree to processing of personal data according to the Privacy Policy.

"Thank you for submitting your request.

Our technical support team will get in touch with you at the earliest."

ADManager Plus Trusted By

The one-stop solution to Active Directory Management and Reporting
Email Download Link email-download-top