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Active Directory Management » Knowledge Base

How to set a default template for a help desk technician

This article will explain how you can set a default template for a helpdesk technician.

  1. Navigate to Delegation > Help desk Delegation > Help desk Technicians.
  2. Click the edit icon against the technician for whom you would like to set the default template.
  3. Click on Assign templates.
  4. Select the Object and the Template in the pop-up that appears.
  5. Click on the set as default template icon near the template option.

How to set a default template for a help desk technician

 

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