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Knowledge Base

Problem: Error in configuring Lync accounts in Active Directory user creation

Description: Here are some troubleshooting tips If you have trouble configuring Lync account in ADManager Plus

Reason: While configuring Lync accounts in ADManager Plus, you could face some errors during user creation.

Solution: Possible reasons for the error are:

  • Loss of connectivity with Lync server. (Could be because ADManager Plus server is in different subnet from Lync server) Check for connectivity with Lync server through remote PowerShell using credentials in Domain settings
  • Incorrect SIP URI format - might have missed the 'SIP:' prefix. Check and verify proper format of SIP URI and if the values for corresponding macros used are not empty.
  • Empty values for Lync setting field due to missing value in macro - Ex: %telephoneNumber%
  1. Create an inbound rule in the firewall settings of the ADManager Plus server for port 8080 (TCP) and try accessing the application from another client.
  2. Check if any backup or anti-virus software is installed on the computer where ADManager Plus is installed. If yes, exclude ADManager Plus folder from the settings.
  3. In the web browser, access the product with the URL localhost:<port-number>/ instead of using the server name or IP address.
  4. Make sure that ADManager Plus is running as a NT Service. To confirm, go to 'services.msc' and look for the service by the name, 'ManageEngine ADManager Plus'.


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