Support
 
Phone Live Chat
 
Support
 
US: +1 888 720 9500
US: +1 800 443 6694
Intl: +1 925 924 9500
Aus: +1 800 631 268
UK: 0800 028 6590
CN: +86 400 660 8680

Direct Inward Dialing: +1 408 916 9393

 
 
 
 
 
Knowledge Base

Unable to synchronize the existing titles and departments from Active Directory to ADManager Plus

You will be able to view all the titles and departments that are already created in Active Directory (AD), in ADManager Plus. You can also add more titles and departments in AD from the product, and use them while creating and managing accounts. But sometimes you might find that the titles and departments added in AD might not be synchronized or updated in ADManager Plus.

Possible reason

ADManager Plus synchronizes the titles, departments, and other such data once every day at 1AM. The missing departments and titles might have been added after the auto-sync time.

Solution:

If it is okay, you can wait for the next automated synchronization cycle (1AM), during which all AD data is synchronized to ADManager Plus. Or, you can add the missing departments and titles in ADManager Plus using the following steps:

  1. Go to the Admin tab.
  2. Under Custom Settings, click on Organization Attributes.
  3. Click the Title tab, and then the Add New button
  4. In the Add Titles windows that pops up, enter the new title exactly as it is in AD, and click Add.

If this doesn't solve the issue, please get in touch with us at support@admanagerplus.com

 

Request Support

Need further assistance? Fill this form, and we'll contact you rightaway.

  • Name
  • Email*
  • Phone Number
  • Country
  • Problem Description
  •  
    By clicking 'Submit', you agree to processing of personal data according to the Privacy Policy.
  •  

Select a language to translate the contents of this web page:

ADManager Plus Trusted By

The one-stop solution to Active Directory Management and Reporting
Email Download Link