Phone Live Chat
US: +1 888 720 9500
US: +1 800 443 6694
Intl: +1 925 924 9500
Aus: +1 800 631 268
UK: 0800 028 6590
CN: +86 400 660 8680

Direct Inward Dialing: +1 408 916 9393

Knowledge Base

Unable to create Exchange mailbox. Legacy mailbox gets created.

ADManager Plus allows you to create Exchange mailboxes for AD users, right while creating AD accounts or later, in multiple versions of Exchange Server, from the same window. However, you might encounter some issues sometimes during the Exchange mailbox creation operations. This is more often than not just because of a few basic pre-requisites not being satisfied or lack of sufficient privileges to create mailboxes.

Possible reasons and solution:

Issues in creating Exchange mailboxes using ADManager Plus could be because of either permission issues or the prerequisites not being met.

Based on the version of the Exchange Server you are using, ensure the following.

For Exchange Server 2007

  1. 64-bit Edition of ADManager Plus must be installed on a compatible machine.
  2. The corresponding version of Exchange Management Console (EMC) must be installed on the same machine where ADManager Plus is installed.
  3. The user account provided in the Domain Settings of ADManager Plus must be the member of the Exchange Organization Administrator group.

For Exchange Server 2010 and higher versions

  1. The user account configured in ADManager Plus' Domain Settings must:
    • - Have Remote PowerShell enabled for it.
    • - Be a member of the Organization Management group.
  2. TCP port 80 must be open between the machine hosting the ADManager Plus server and the remote Exchange Server.

If you need further help in resolving this, please get in touch with us at


Select a language to translate the contents of this web page:

Need further assistance?

Fill this form, and we'll contact you rightaway.

Request Support

  • *
  • *
  • *
  • By submitting you agree to processing of personal data according to the Privacy Policy.

"Thank you for submitting your request.

Our technical support team will get in touch with you at the earliest."

ADManager Plus Trusted By

The one-stop solution to Active Directory Management and Reporting
Email Download Link email-download-top