Tucker Energy Services replaces manual user management with centralised Active Directory automation using ADManager Plus

Business challenges

• Manual, error-prone user management: User provisioning, de-provisioning, and modifications were all carried out by hand, making them time-consuming and prone to mistakes.
• Limited visibility into the directory: Without a holistic view of Active Directory, the team found it hard to identify inactive accounts and troubleshoot account issues such as lockouts efficiently.
• Access control compliance: The organisation's access control policies required regular reporting on inactive accounts, which was difficult to sustain without a repeatable, automated way to produce it.

The problem

Tucker Energy Services' group IT team is responsible for managing user accounts and access across the organisation's Active Directory environment, and for demonstrating that access is controlled in line with the company's policies.

Before implementing ADManager Plus, the main challenge was that user management was entirely manual. Every provisioning, de-provisioning, and modification task had to be performed by hand, which consumed IT time and left room for error and inconsistency. At the same time, the team lacked a clear, consolidated view of the directory, making it harder to spot inactive accounts, resolve account problems quickly, and evidence compliance with the organisation's access control policies.

The solution

Tucker Energy Services adopted ManageEngine ADManager Plus to centralise and automate its user management. Provisioning, de-provisioning, and modification tasks that were once handled manually now run through a single platform, bringing standardisation to Active Directory operations and reducing the scope for human error. The team also gained audit visibility over changes in the directory and a faster route to troubleshooting account issues.

Delegation has changed how the wider IT team works. Using ADManager Plus's granular, role-based access controls, help desk technicians are given only the permissions they need, which has improved accountability and reduced the team's dependency on senior administrators for routine tasks.

Reporting is a core part of the team's day-to-day use. The reports are customisable and easy to use, and the inactive accounts report in particular underpins the organisation's compliance with its access control policies. Reports on events such as account lockouts give the team actionable insight into what is happening in the directory, and, as the group IT manager puts it, they have allowed the team to see Active Directory from a holistic view for the first time.

The team describes ADManager Plus as an effective and well-rounded Active Directory management solution. By centralising user management, delegating routine work to the help desk, and automating the reporting it needs for compliance, Tucker Energy Services has turned a manual, error-prone process into a controlled and consistent one, and rates its overall experience with ADManager Plus at 8 out of 10.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit https://www.manageengine.com/products/ad-manager/.