Siebel Server Monitoring

Overview

Applications Manager lets you monitor the status of Siebel server components that are essential to keeping the application up and running. You can monitor as far down as the process level CPU and memory utilization of a Siebel task. Auto-discover your entire Siebel Enterprise; get out-of-the-box performance graphs showing Application Object Manager and Enterprise Application Integration Stats of processes within your enterprise.

Creating a new Siebel monitor

Using the REST API to add a new Siebel server monitor:Click here

Follow the steps given below to create a new Siebel Enterprise Server monitor in Applications Manager:

Copy the APMSiebelCommands.txt file (located under <Applications Manager Home>/working/resource directory) and paste it under <Siebel Installation folder>/bin directory.
Click on Add New Monitor under New Monitor in the Applications Manager web client.
Click on Siebel Enterprise Server under ERP.
Enter the Display Name of the monitor.
Provide the Host Name or IP Address of the server where Siebel is installed.
Select the Mode of Monitoring (SSH or WMI).
- If SSH, provide the port number (default is 22), username and password information of the Siebel server. You have an option to configure Public Key Authentication (Username and Private Key). You can also give a Passphrase if the private key is protected with one. Also, you can specify the command prompt value, which is the last character in your command prompt. Default value is $ and possible values are >, #, etc.
- If WMI, provide the username and password of the Siebel server.
Enter the credential details like user name and password for authentication, or select the required credentials from the Credential Manager list by enabling the Select from Credential list option.
Enter the Siebel Gateway Server and Enterprise Server names.
Enter the Siebel administrator name (administrator or equivalent user) and Password.
Enter the path to the Siebel Installation Directory.
Specify the Timeout in minutes. Default value is 10 minutes.
Specify the Discovery Interval in minutes for the automatic discovery and monitoring of child monitors.
Enter the polling interval time in minutes.
If you are adding a new monitor from the Central Server, select a Probe Server.
Choose the Monitor Group from the combo box to which you want to associate the Monitor (optional). You can choose multiple groups to associate your monitor.
Click Add Monitor(s). Upon adding the Siebel Server monitor, you can view the details of the newly added Siebel Server monitor.

Monitored Parameters

Go to the Monitors Category View by clicking the Monitors tab. Click on Siebel server under the ERP Table. Displayed is the Siebel Server bulk configuration view distributed into three tabs:

Availability tab, gives the Availability history for the past 24 hours or 30 days.
Performance tab gives the Health Status and events for the past 24 hours or 30 days.
List view enables you to perform bulk admin configurations.

Click on the monitor name to see all the server details listed under the following tabs:

Monitor Information

Parameters	Description
Name	Name of the Siebel server monitor
Last Polled at	Specifies the time at which the last poll was performed.
Next Poll at	Specifies the time at which the next poll will be performed.
Associated Groups	Denotes the monitor groups associated with the Siebel server monitor.

Performance

Parameters	Description
Availability history for last 6 hours	Name of the Siebel server monitor
Performance history for last 6 hours	Specifies the time at which the last poll was performed.
CPU Utilization	Displays the current CPU utilization of the server.
Memory Utilization	Displays the current memory utilization of the server.
Statistic Name	Siebel application statistic name.
Statistic Value	Siebel application statistic value.
Description	Description of the statistic.
Transactions from PIM in Progress	Number of inprocess transactions from PIM
Global Data Cursor Cache Misses	Number of global data cursor cache misses
Tests Successful	Number of tests that were successful
Global Data Cursor Cache Objects	Number of objects currently in the global data cursor cache
Transactions form Siebel in Progress	Number of inprocess transactions from Siebel
Maximum OOB Component Time	Maximum OOB Component Time
Global Data Cursor Cache CPU	Total CPU time spent on creating global data cursor objects in cache (in seconds)
Failed Transactions from Siebel	Number of failed transactions from Siebel
Global Data Cursor Cache Memory	Total memory spent on creating global data cursor objects in cache (in bytes)
Global Data Cursor Cache Hits	Number of global data cursor cache hits
Events Processed	Total number of events processed
Data Cursor Cache Objects	Number of objects currently in the data cursor cache
Failed Transactions from PIM	Number of failed transactions from the PIM
Events Processed Rate	Rate of Processing the events
Data Cursor Cache Memory	Total memory spent on creating data cursor objects in cache (in bytes)
Number of Component Crashes	The number of times a process of the component has crashed.
Data Cursor Cache Misses	Number of SQL data cursor cache misses
Number of Component Restarts	The number of times a process of the component has restarted.
Number of Errors	Total number of level 0 and 1 errors.
Number of object rows assigned	This statistics represents the cumulative number of records assigned by this component since the server was started
PSP Cache Hit Total	Total PSP Cache Hit Number
PSP Cache Miss Total	Total PSP Cache Miss Number
SQL Object Cache Memory	Total memory spent on creating SQL object objects in cache (in bytes)
Data Cursor Cache CPU	Total CPU time spent on creating data cursor objects in cache (in seconds)
Completed Transactions from Siebel	Number of completed transactions from Siebel
Completed Transactions from PIM	Number of completed transactions from the PIM Server
Average OOB Queue Size	Average OOB Queue Size
SearchEvents Processed Rate	Rate of Processing the records during indexing
Average OOB Component Time	Average OOB Component Time
SearchEvents Processed	Total number of records processed during indexing
Tests Failed	Number of tests that failed
Tests Attempted	Number of tests that were started
Data Cursor Cache Hits	Number of SQL data cursor cache hits

Components

Parameters	Description
Component	Specifies the name of the Siebel component.
Component Group	Specifies the name assigned to the Siebel component group.
RunState	Specifies the value returned for the state of the component. An example value of RunState is offline
ActiveMTSProcess	The number of running multi-threaded shell (MTS) processes.
RunningTasks	The current number of running tasks for the component.

AOM Statistics

Application Object Manager Statistics

Parameters	Description
Average Connect Time	The time required to perform all the activities required to establish an interactive session (such as authentication, initialization, and allocating the necessary resources) with Object Manager.
Average Response Time	The average (mean) time required to respond to an end-user action. If application performance is deteriorating, the metric value increases.
Statistic Name	Siebel application statistic name.
Statistic Value	Siebel application statistic value.
Description	Description of the statistic.
Average Request Size	The average size of request messages (in bytes)
Average Reply Size	The average size of reply messages (in bytes)
Average Requests Per Session	The average number of requests per Object Manager session
Total Think Time	The total end-user think time (in seconds)
Average Think Time	The average end-user think time between requests (in seconds)
Object Manager Errors	The number of errors encountered during Object Manager session
Reply Messages	The number of reply messages sent by the server
Request Messages	The number of request message received by the server
Total Database Response Time	The total Database Response/Processing Time (milliseconds)
Total Reply Size	The total size (in bytes) of reply messages
Total Request Size	The total size (in bytes) of request messages
Total Response Time	The total Object Manager response time (msec)

Database Statistics

Parameters	Description
Average Execution Time	The average (mean) amount of time the database requires to process the SQL statement after the statement is parsed.
Average Fetch Time	The average (mean) amount of time the database requires to fetch records by an SQL statement after the statement is parsed.
Statistic Name	Siebel application statistic name.
Statistic Value	Siebel application statistic value.
Description	Description of the statistic.
SQL Cursor Cache Misses	The number of SQL cursor cache misses
SQL Cursor Total Cpu	The total CPU time spent on creating SQL cursor objects in cache (in seconds)
SQL Parse Time	The total elapsed time for SQL parse operations (in seconds)
Number of SQL Fetches	The total number of SQL fetch operations
SQL Object Cache Objects	The number of objects currently in the SQL object cache
Number of SQL Executes	The total number of SQL execute operations
SQL Object Cache Misses	The number of SQL object cache misses
SQL Cursor Cache Hits	The number of SQL cursor cache hits
Number of SQL Parses	The total number of SQL parse operations
SQL Object Cache Hits	The number of SQL object cache hits
SQL Object Cache CPU	The total CPU time spent on creating SQL object objects in cache (in seconds)
SQL Fetch Time	The total elapsed time for SQL fetch operations (in seconds)
Avg SQL Parse Time	The average time for SQL parse operations (in seconds)
SQL Execute Time	The total elapsed time for SQL execute operations (in seconds)

InfraStructure

Parameters	Description
Statistic Name	Siebel application statistic name.
Statistic Value	Siebel application statistic value.
Description	Description of the statistic.
Tasks Exceeding Configured Capacity	The number of tasks stated that exceeded configured capacity
CPU Time	The total CPU time for component tasks (in seconds)
Num of DLRbk Retries	The number of Retries due to Deadlock Rollbacks
Num of Exhausted Retries	The number of Times All Retries are Exhausted
Elapsed Time	The total running time elapsed for component tasks (in seconds)
Number of Sleeps	The total number of sleeps for component tasks
FDR Avg time between aging	Avg Seconds per buffer wrap
Sleep Time	The total amount of sleep time for component tasks (in seconds)
FDR Buffer Life in seconds	Seconds since buffer was created
Num of DBConn Retries	The number of retries due to DB Connection Loss
Minimum Peak Memory Usage	Peak Mem used by task. Rolls up differently than MaxPeakMemory
Maximum Peak Memory Usage	The Peak Memory used by task. Rolls up differently from MinPeakMemory
Total Tasks	The total number of tasks completed for server components
FDR Buffer Wraps	The number of buffer wraps

EAI Statistics

Parameters	Description
Statistic Name	Siebel application statistic name.
Statistic Value	Siebel application statistic value.
Description	Description of the statistic.
EAI Receiver Total Messages Processed	The total number of messages processed by the Enterprise Application Integration receiver.
Siebel Adapter Total Query Calls	The total cumulative size of output property sets (in KB) for all queries
Siebel Adapter Total Sync/Upsert Calls	The total number of non-query (synchronize, upsert, update or insert) calls made to Siebel Adapter
Total XML Converter Size of Input Buffer	The total cumulative size of input buffer (in KB)
Siebel Adapter Total Query Size	The total cumulative size of output property sets (in KB) for all queries
Siebel Adapter Total Sync Size	The total cumulative size of input property sets (in KB) for all non-query calls (synchronize, upsert, update or insert)
Total XML Parser Calls	The total number of XML parser calls
Total XML Converter Size of Output Buffer	The total cumulative size of output buffer (in KB)
Total XML Generator Calls	The total number of XML generator calls

Tasks

Parameters	Description
Tasks Running	The current number of concurrent task instances running in the Siebel component.
Tasks Paused	The tasks that have been temporarily placed in a suspended state.
Tasks Completed	The tasks that have run to completion.
Tasks Exited with Errors	The tasks that encountered an error during its processing and exited.
Tasks Killed	The tasks that were not able to shut down cleanly, and were forced to shut down.
Error Tasks
Component	Name of the Siebel component.
TaskID	The operating system identification number assigned to the task.
Run State	Current run state for the Siebel task (Running, Paused, Stopping,
Task Status	A task may be in one of four states Running Paused Stopping Completed
Task Label	The task label.
Start Time	The time when this task started.
End Time	The time when this task ended.

Active Sessions

Parameters	Description
Component	Specifies the name of the Siebel component.
TaskID	Siebel task ID for the application OM that handles the user session.
Run State	The running state of the users' sessions for the selected Siebel Server.
Hung State	The state of the users' sessions for the selected Siebel Server not responding.
DB Session ID	A unique session number created for the user
OM Login	Object Manager login ID of the user.
Task Status	Current status of the task i.e running or paused.