Hudbay's rapid growth and development in the low-cost mining operation industry has propelled the company towards expanding its mining operations, bringing it a step closer towards becoming a top-tier operator of low-cost, long-life mines in the Americas. However, as its mining operations expanded, Hudbay required a powerful IT ecosystem to streamline and manage the metal production process. Extracting high-value minerals demanded a level of precision, and events such as downtime or lag would negatively impact the overall efficiency of the production process and potentially burn a large hole in its IT budget.
In an IT infrastructure where multiple components such as web applications, servers, databases, cloud, containers, and other services were involved, Hudbay initially relied on its employees to manually track the resources within the IT network and identify issues themselves. But this approach left the IT team in the dark, as certain issues could only be identified once the end-users were affected and could report it back to them. Another crucial hurdle was the lack of visibility into outages or slowdowns, which left them indefinitely unaware of minor anomalies that could escalate into large-scale problems.