Read-Only User

Read-Only User has exclusive permissions to read information in the database, modify select data, and execute secure query reports to improve the security level of the application.

You can check the security level of the application from Admin > General Settings > Security Settings.

Create Read-Only User only if you have configured an external database such as external Postgres or MSSQL in your application.For bundled Postgres, Read-Only user is built-in with the application by default.

Role Required: SDAdmin; Users with Create Query Report permissions.

Create Read-Only User

Create a user in the database. Refer to the following table for queries to create a user in the database:

External Postgres

MSSQL

CREATE USER <username> WITH LOGIN PASSWORD <password>;

GRANT CONNECT ON DATABASE <databaseName> TO <username>;

GRANT USAGE ON SCHEMA public TO <username>;

GRANT SELECT ON ALL TABLES IN SCHEMA public TO <username>;

USER <databaseName>

CREATE LOGIN <username> WITH PASSWORD <password>;

CREATE USER <username> FOR LOGIN <username>;

GRANT USAGE ON SCHEMA public TO <username>;

GRANT SELECT ON ALL TABLES IN SCHEMA public TO <username>;

Grant relevant permissions for all tables.
Revoke access for tables that contain private or irrelevant data using the following query: REVOKE SELECT ON <tableName> FROM <username>. For example: REVOKE SELECT ON passwordtable FROM rouser;
Obtain the encrypted key of the password.
- Go to [ServiceDesk Plus Home]\bin in the command prompt.
- Execute the file encrypt.bat.
- Type the Read-Only User password and click Enter.
- Copy the password encryption key displayed in the command prompt and store it in a secure location.
Go to {SDP_Home}/ServiceDesk/conf.
Open the database_params.conf file.
Configure the username in the relevant tag. For example: rodatasource.username=<username>.
Fetch the encrypted password key and configure it in the relevant tag. For example: rodatasource.password=<password>.

Update Database Flag

After the user is created, connect the application to the database and execute the following query. This will allow the Read-Only User to create secure query reports that do not fetch data from the restricted tables: UPDATE ReportModuleConfiguration SET PARAMVALUE = 'true' WHERE CATEGORY LIKE 'ROUser' AND PARAMETER LIKE 'Use_ROUser'
Restart the application for the changes to take effect.

Restore ServiceDesk Plus

While restoring ServiceDesk Plus from backup data,

If the database setup is not changed, update the database flag after restoring the data.
If the database or application setup is modified, create a Read-Only User again as mentioned above.

Tables to be restricted for the Read-Only User:

AaaAccHttpSession
AaaPassword
RememberMeDetails
CustomFunctionDetails
AdminAuditHistoryJson
MobileAuthKey
CommonPassword
PasswordInfo
PasswordResetLink
BackupSchedule
CustomModuleInstance
CustomModuleDescription
CustomModuleHistory
CustomModuleHistoryDiff
CM_Tasks
CM_Comments
CM_Attachments
Custom_001
Custom_MultiSelect_001