Desktop Central for Agent-based Scan

    AssetExplorer use DC agents <From build no 6900> for scanning Windows, Linux, and Mac machines. The agent-based scan is made mandatory.
    Steps for downloading and integrating Desktop Central with Asset Explorer are mentioned below. Choose and follow a method that suits your user type.
    a. New customers of AssetExplorer after 6900
    b. Existing customers of AssetExplorer migrating to BUILD NO 6900 or higher without DC integration configured.
    c. Existing customers of AssetExplorer migrating to BUILD NO 6900 or higher with DC integration configured. 

    About Desktop Central

     Desktop Central is a robust unified endpoint management system. Agents from Desktop Central improve AssetExplorer' asset scanning functionality by fetching complete hardware details during the scan as well as maintain the uniformity of data fetched across Windows, Linux, and Mac machines. DC agent integration also avoids the need to have two agents for users who already have integration between AssetExplorer and Desktop Central.

    DC Agent Features

    • Agent-based inventory of Windows, Mac, and Linux machines
    • Warranty information of devices
    • Remote control *
    • Chat *
    • Wake-on-LAN *
    • System manager *

    Note: Add-on license has to be purchased for features marked with (*).

    Download and Installation of DesktopCentral

    Desktop Central agent is tightly coupled with the Desktop Central server, and therefore Desktop Central itself will be downloaded and silently installed in the same folder location as AE. Only technicians with the Admin role can download and install DC. Once installed, DC gets integrated with AE. This can be checked under Admin >> Integrations >> Desktop Central.
    If the silent installation fails, you can proceed with the manual installation. The instructions are provided with appropriate download URLs inside the product pages.
    Once AE and DC are integrated, DC would be started and shut down whenever AE is started or shut down.

    Prerequisites for DC installation

     DC can be installed only on a Windows machine. If AE is installed in a Linux machine, then DC has to be installed manually in another Windows machine and integrated with AE under Admin >> Integrations >> DesktopCentral.
    As DC is installed within the AE folder, a maximum of 1 GB of free space is required.
    If Desktop Central is purchased separately, please refer here for detailed hardware requirements based on the number of assets purchased. 

    Ports used in Desktop Central

     The ports used by the Desktop Central servers are 8383, 8027, 8020, and 8028, and ports used for tools and remote control functionality are 8444,8032, 8443, 8031. More details on the purpose for each port are mentioned here.

    Database supported by Desktop Central

     By default, DC gets installed with bundled PGSQL. DC also supports MSSQL. Please check here for MSSQL versions supported by DC.
    Click here for detailed steps for moving DC to MSSQL.

    Upgrading Desktop Central

    While upgrading AE to later versions, few upgrades might require DC also to be upgraded in order to be compatible. In such cases, post-upgrade a message would be displayed on the top banner in AE, that DC also has to be upgraded with the compatible build number and the service pack link. This upgrade has to be performed manually


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