With Desktop Central Cloud, all you have to do is sign in using your Zoho account to start managing endpoints from the cloud. The database and server configuration is managed by Zoho, whereas in the case of the on-premises version, you have to install Desktop Central on a machine, and configure the data and server settings to set it up. For a feature-level comparison between these two versions, refer to our feature comparison matrix: Cloud vs On-Premises.
While trying to sign up, your access might be denied and an error message will be shown, asking you to contact your administrator. This implies that you are already a registered user, since your organization has registered for Zoho’s cloud services. When this is the case, a super admin would have been assigned for Zoho Services. It is only this super admin who can sign up for Desktop Central Cloud as well.
You may raise a requisition for yourself to be added as a technician to use Desktop Central cloud. Nonetheless, if you want to try Desktop Central Cloud, you can use an alternate email address for signup.
If the account credentials are available, login to Desktop Central Cloud, and follow the steps mentioned below to transfer the admin privilege to a new user (note: only the administrator of Desktop Central account will be able to perform this). Navigate to User Administration under the Admin tab.
Transferring admin privileges to another user might be required when the current Desktop Central administrator is changing roles or switching jobs, and when the organization has purchased only one administrator license.
The possible explanation for this could be because the user’s account might be configured as a part of the different organization. This can be resolved by deleting that account from Zoho and inviting the user to the right organization, for which you will have to follow the steps mentioned below:
Note: Upon deleting the organization, all the Zoho services configured with the account will be removed, including the ones used for personal purposes as well. If the user is unsure about the services being used by this account or if the organizations need to be merged, contact Desktop Central Cloud support (email@example.com).
Desktop Central provides a free 30-day trial of the Enterprise edition, using which you can manage unlimited endpoints for 30 days. Once this trial period expires, you can either extend your trial or purchase the product. If not, you will be moved to the Free edition. When you move to the Free edition, you are allowed to choose upto 50 endpoints (25 desktops and 25 mobile devices) that you want to manage. All the configurations related to these chosen devices alone are retained, while the remaining will be lost. Once you move to the licensed editions (Professional, Enterprise, UEM), you will only have access to the features limited to the particular edition. Features will also vary between the same editions of Desktop Central On-premise and Desktop Central Cloud versions. For more details, refer our edition-wise feature comparison matrix.
This is a pay-as-you-go service, and can be sorted as and when you need. Alternately, you can purchase Desktop Central Cloud offline (non-store) by mailing firstname.lastname@example.org.
Login to Desktop Central Cloud console, and navigate to Admin tab > under Global Settings > select Subscription. Click on Manage Plan. Upon clicking, Zoho Store page is opened. You can renew your license here. Your Desktop Central Cloud license will be activated immediately. In case you’re denied access to Desktop Central console, click on Buy Now to proceed with the reactivation.
Desktop Central Cloud supports payment via Visa, MasterCard, American Express and PayPal. Alternately, you can purchase Desktop Central Cloud offline (non-store) by mailing email@example.com.
Note: Payments are securely done using Zoho Store.
Note: All your confidential data is secured using VeriSign.
To modify the session timeout, send an email to firstname.lastname@example.org from your registered email address (organization email address). All authentication level restrictions are either User ID or organization specific. So the session timeout policy is applicable to all Zoho products accessed by the users of that organization.
As for Desktop Central Cloud, the configuration of ports is not necessary as the communication takes place using the default port, 443. However, a few domains need to be whitelisted:
Yes, it is technically possible if all the remote offices use the same agent and if all the remote office computers can reach the distribution server. However, this is not applicable for Desktop Central Cloud, since every remote office requires a unique distribution server.
The default language is English, but Desktop Central UI can be localized in multiple languages. Refer this document to know more on the supported languages, and steps to change the default language.