Frequently asked questions for Desktop Central Cloud

  • What is the difference between the Cloud and On-Premises versions of Desktop Central?

    With Desktop Central Cloud, all you have to do is sign in using your Zoho account to start managing endpoints from the cloud. The database and server configuration is managed by Zoho, whereas in the case of the on-premises version, you have to install Desktop Central on a machine, and configure the data and server settings to set it up. For a feature-level comparison between these two versions, refer to our feature comparison matrix: Cloud vs On-Premises.

  • Why am I unable to sign up with Desktop Central Cloud?

    While trying to sign up, your access might be denied and an error message will be shown, asking you to contact your administrator. This implies that you are already a registered user, since your organization has registered for Zoho’s cloud services. When this is the case, a super admin would have been assigned for Zoho Services. It is only this super admin who can sign up for Desktop Central Cloud as well.

    You may raise a requisition for yourself to be added as a technician to use Desktop Central cloud. Nonetheless, if you want to try Desktop Central Cloud, you can use an alternate email address for signup.

  • What happens when the super admin leaves the organization?

    If the account credentials are available, login to Desktop Central Cloud, and follow the steps mentioned below to transfer the admin privilege to a new user (note: only the administrator of Desktop Central account will be able to perform this). Navigate to User Administration under the Admin tab.

    • Select the user to whom the ownership is to be transferred. Under Actions, click Transfer Ownership.
    • Enter the email address of the user who will be given the administrator privilege and click Transfer.
    • If the user is already a part of the organization, the ownership will be transferred immediately and the existing administrator rights will be revoked.
    • If the user is not part of the organization, he will receive an email to join the organization. The existing administrator rights will be revoked once the new administrator has joined the organization.
    • If the account credentials are not available, contact desktopcentral-support@manageengine.com with either of the following:
    • A consent email must be sent if the user who has left the organization, still has access to the account for accessing Desktop Central Cloud.
    • A copy of the user’s termination or resignation letter, if the user does not have access to this account.
  • When is it necessary to transfer the admin privileges?

    Transferring admin privileges to another user might be required when the current Desktop Central administrator is changing roles or switching jobs, and when the organization has purchased only one administrator license.

  • One of my organization users is an administrator of another Zoho application. Why am I unable to assign the administrator privileges for Desktop Central Cloud to the user?

    The possible explanation for this could be because the user’s account might be configured as a part of the different organization. This can be resolved by deleting that account from Zoho and inviting the user to the right organization, for which you will have to follow the steps mentioned below:

    • Sign into the application that is used. Delete the organization and remove Desktop Central accounts created by the user in this application.
    • After the account is deleted, sign out of Zoho Accounts, and terminate the browser session.
    • Send an invite to this user from the right organization, and then proceed with assigning administrative privileges.

    Note: Upon deleting the organization, all the Zoho services configured with the account will be removed, including the ones used for personal purposes as well. If the user is unsure about the services being used by this account or if the organizations need to be merged, contact Desktop Central Cloud support (desktopcentralcloud-support@manageengine.com).

  • How can I change the email address using which I signed up on Desktop Central Cloud?

    • Open this link and sign in with your Zoho account if need be.
    • Specify the new email address. A verification mail will be sent to the new email address.
    • Upon successful verification, Desktop Central will automatically update the new email address.
    • If you want to make a secondary email address as the primary one, click on the mail icon against the mail address. This will make the selected email address as the primary address.
  • What happens when my trial expires?

    Desktop Central provides a free 30-day trial of the Enterprise edition, using which you can manage unlimited endpoints for 30 days. Once this trial period expires, you can either extend your trial or purchase the product. If not, you will be moved to the Free edition. When you move to the Free edition, you are allowed to choose upto 50 endpoints (25 desktops and 25 mobile devices) that you want to manage. All the configurations related to these chosen devices alone are retained, while the remaining will be lost. For more details on the features offered in each edition of Desktop Central Cloud, refer our edition-wise feature comparison matrix.

  • My trial has expired, and I wish to purchase Desktop Central Cloud. What should I do?

    • Login to Desktop Central Cloud console, and navigate to Admin tab > under Global Settings > select Subscription.
    • Fill in the number of endpoints you want to manage, and other required details. Click on Buy Now.
    • Upon clicking, Zoho Store page is opened. Review and confirm your order.
    • Once you’ve confirmed your order, provide your payment method.
    • Your Desktop Central Cloud license will be activated immediately.

    This is a pay-as-you-go service, and can be sorted as and when you need. Alternately, you can purchase Desktop Central Cloud offline (non-store) by mailing sales@manageengine.com.

  • How to reactivate my license if it has expired?

    Login to Desktop Central Cloud console, and navigate to Admin tab > under Global Settings > select Subscription. Click on Manage Plan. Upon clicking, Zoho Store page is opened. You can renew your license here. Your Desktop Central Cloud license will be activated immediately. In case you’re denied access to Desktop Central console, click on Buy Now to proceed with the reactivation.

  • What are the types of payments supported by Desktop Central Cloud?

    Desktop Central Cloud supports payment via Visa, MasterCard, American Express and PayPal. Alternately, you can purchase Desktop Central Cloud offline (non-store) by mailing sales@manageengine.com.

    Note: Payments are securely done using Zoho Store.

  • How do I modify my Desktop Central Cloud license?

    • Visit this link, and sign up with your Zoho account.
    • Navigate to Admin tab > under Global settings > select Subscription > click Manage Plan. This redirects you to Zoho Store.
    • Hovering on the plan lets you add or remove the number of endpoints to be managed. Similarly, hovering on technicians and multi-language support lets you add or remove technicians and unsubscribe support for multi-language respectively.
    • Assume you want to add more endpoints for management. Click on the plan and specify the number of endpoints you want to manage.
    • On specifying the additional number of endpoints, the required cost to be paid is displayed. You can proceed with the payment to finish the purchase.
  • How to modify the specified credit card details?

    • Login here using the same account that’s used for accessing Desktop Central Cloud.
    • All the information pertaining to your billing cycle, billing address and card details can be viewed here. Click on Change Card to edit or update your card details.

    Note: All your confidential data is secured using VeriSign.

  • What are the domains that need to be whitelisted for seamless communication of distribution server and agents with Desktop Central server?

    As for Desktop Central Cloud, the configuration of ports is not necessary as the communication takes place using the default port, 443. However, a few domains need to be whitelisted:

    • For US: https://www.manageengine.com/patch-management/help/domains-required-for-agent-communication.html
    • For EU: https://www.manageengine.eu/patch-management/help/domains-required-for-agent-communication.html
  • Can one distribution server support multiple remote offices?

    Yes, it is technically possible if all the remote offices use the same agent and if all the remote office computers can reach the distribution server. However, this is not applicable for Desktop Central Cloud, since every remote office requires a unique distribution server.

  • Can Desktop Central Cloud be localized in multiple languages?

    The default language is English, but Desktop Central UI can be localized in multiple languages. Refer this document to know more on the supported languages, and steps to change the default language.