With the cloud version, all you have to do is sign in using your Zoho account to start managing endpoints from the cloud. The database and server configuration is managed by Zoho, whereas in the case of the on-premises version, you have to install Endpoint Central on a machine, and configure the data and server settings to set it up. For a feature-level comparison between these two versions, refer to our feature comparison matrix: Cloud vs On-Premises.
While trying to sign up, your access might be denied and an error message will be shown, asking you to contact your administrator. This implies that you are already a registered user, since your organization has registered for Zoho’s cloud services. When this is the case, a super admin would have been assigned for Zoho Services. It is only this super admin who can sign up for Endpoint Central Cloud as well.
You may raise a requisition for yourself to be added as a technician to use Endpoint Central cloud. Nonetheless, if you want to try Endpoint Central Cloud, you can use an alternate email address for signup.
If the account credentials are available, login to Endpoint Central Cloud, and follow the steps mentioned below to transfer the admin privilege to a new user (note: only the administrator of Endpoint Central account will be able to perform this). Navigate to User Administration under the Admin tab.
Note: Once the ownership is transferred, the personalization settings, custom filters and notification email of the previous administrator are removed. The integrations configured by the previous administrator might also be affected, and you may have to enable them again.
Transferring admin privileges to another user might be required when the current administrator is changing roles or switching jobs, and when the organization has purchased only one administrator license.
The possible explanation for this could be because the user’s account might be configured as a part of the different organization. This can be resolved by deleting that account from Zoho and inviting the user to the right organization, for which you will have to follow the steps mentioned below:
Note: Upon deleting the organization, all the Zoho services configured with the account will be removed, including the ones used for personal purposes as well. If the user is unsure about the services being used by this account or if the organizations need to be merged, contact Endpoint Central Cloud support (endpointcentralcloud-support@manageengine.com).
Note: The Email field under Admin > User Administration > Users > Modify User Details is disabled for an existing user. The email address of any user has to be changed using the above steps through the Zoho account. Alternately, the super admin can delete the existing user and add a new user with the required email address.
The product provides a free 30-day trial of the UEM edition, using which you can manage unlimited endpoints for 30 days. Once this trial period expires, you can either extend your trial or purchase the product. If not, you will be moved to the Free edition. When you move to the Free edition, you are allowed to choose upto 25 endpoints that you want to manage. All the configurations related to these chosen devices alone are retained, while the remaining will be lost. Computers and mobile devices are counted together against this limit of 25 endpoints. The Free edition has no validity period, and you can use it as long as you need. It allows only one admin account. The 30-day trial period cannot be skipped or shortened to move to the Free edition earlier. Once you move to the licensed editions (Professional, Enterprise, UEM), you will only have access to the features limited to the particular edition. Features will also vary between the same editions of Endpoint Central On-premise and Endpoint Central Cloud versions. For more details, refer our edition-wise feature comparison matrix.
No. During the 30-day trial, all the features and add-ons are available without any restriction, and there is no setting in the console to restrict or hide the features of other editions. You can ignore the features and add-ons that you do not intend to use. Once you purchase a license, the console is updated based on the edition you have purchased.
Yes. When you enable an add-on module from the console, such as BitLocker Management or Browser Security, its trial is enabled by default and remains available for 30 days.
This is a pay-as-you-go service, and can be sorted as and when you need. Alternately, you can purchase Endpoint Central Cloud offline (non-store) by mailing sales@manageengine.com.
Login to the cloud console, and navigate to Admin tab > under Global Settings > select Subscription. Click on Manage Plan. Upon clicking, Zoho Store page is opened. You can renew your license here. Your Endpoint Central Cloud license will be activated immediately. In case you’re denied access to the console, click on Buy Now to proceed with the reactivation.
When the subscription expires, you are prompted to purchase a subscription, or you can convert the account to the Free edition. Until the super admin renews the subscription or converts the account to the Free edition, the technicians, including the other technicians in your organization, cannot access the console. Once the super admin makes this choice, all the configurations created earlier, including the ones created by other technicians, are retained, and the super admin can view, modify and deploy them as before. If you choose the Free edition, the limit of 25 endpoints applies.
The product supports payment via Visa, MasterCard, American Express and PayPal. Alternately, you can purchase Endpoint Central Cloud offline (non-store) by mailing sales@manageengine.com.
Note: Payments are securely done using Zoho Store.
Yes. Server licenses and Endpoint licenses are purchased and counted separately, but the Server license acts as a superior license. When the Endpoint license limit is exhausted, the newly added devices automatically consume the available Server licenses. Therefore, you do not have to convert Server licenses to Endpoint licenses.
No. One license can be used only for one account. It cannot be shared or used in rotation by two users who log in at different times. A separate license is required to provide access to another user.
Navigate to the Awaiting License tab, select the devices and click Move to management. Once the devices are moved to management, assign the user to the device again.
When the license limit is reached, a banner is displayed in the console. You can remove the computers that are not in use, or add more endpoints by navigating to Admin > Global Settings > Subscription > Manage Plan.
Note: All your confidential data is secured using VeriSign.
To modify the session timeout, send an email to support@zohoaccounts.com from your registered email address (organization email address). All authentication level restrictions are either User ID or organization specific. So the session timeout policy is applicable to all Zoho products accessed by the users of that organization.
As for Endpoint Central Cloud, the configuration of ports is not necessary as the communication takes place using the default port, 443. However, a few domains need to be whitelisted:
Yes, it is technically possible if all the remote offices use the same agent and if all the remote office computers can reach the distribution server. However, this is not applicable for Endpoint Central Cloud, since every remote office requires a unique distribution server.
The default language is English, but Endpoint Central UI can be localized in multiple languages. Refer to this document to know more on the supported languages, and steps to change the default language.
No. Mobile device management is a part of Endpoint Central Cloud and does not have any additional cost.
To enroll Windows computers into MDM, you need the UEM edition or the Security edition.
Yes. If you have purchased an MDM license separately, you can use the MDM module on its own, without Endpoint Central. A separate MDM purchase is a separate subscription, and it does not increase the number of endpoints shown on the Subscription page of Endpoint Central Cloud. To use MDM separately:
No. There is no additional cost for using the Endpoint Central Cloud APIs. For the list of available APIs, refer to the Endpoint Central Cloud API documentation.
