Contacting Technical Support


 

Click the Support link on the top-left corner of the NetFlow Analyzer client screen, to see a wide range of options to contact the NetFlow Analyzer Technical Support team in case of any problems.

 

Option Description
Request Technical Support Click this link to submit a form from the NetFlow Analyzer website, with a detailed description of the problem that you encountered
Create Support Information File Click this link to create a ZIP file containing all the server logs that the Technical Support team will need to analyze your problem. You can then send this ZIP file to netflowanalyzer-eesupport@manageengine.com or upload it to our server via FTP.
Troubleshooting Tips Click this link to see troubleshooting tips for common problems encountered by users.
User Forums Click this link to go to the NetFlow Analyzer user forum. Here you can discuss with other NetFlow Analyzer users and understand how NetFlow Analyzer is being used across different environments
Need a Feature Click this link to submit a feature request from the NetFlow Analyzer website
Toll-free Number Call the toll-free number +1 888 720 9500 to talk to the NetFlow Analyzer Technical Support team directly

 

 

 

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