How to configure and generate an SDP ticket for alerts?

    SDP ticket

    1. Navigate to Settings → Basic Settings → Add-ons/Products Integration → ServiceDesk Plus, and configure the ServiceDesk Plus add-on integration.
    2. Save the settings.
    3. SDP ticket

    4. Navigate to Settings → NetFlow → Alert Profiles
    5. Click on Add new profile
    6. Once you add the alert details such as name, source, criteria, thresholds, and time filter, set the alert type as Log a Ticket
    7. Save the settings

    SDP ticket