Last updated on: Feb 15, 2022

The Password Manager Pro team rolls out regular release updates based on various priorities, including customer expectations and market demands. The types of releases include major, minor, and hotfix releases.

  • Major releases normally carry major function additions, new features and enhancements. We have a major release once every quarter.
  • Minor releases carry function enhancements and bug fixes. Minor releases typically happen once every 2-4 weeks.
  • Hotfix releases are done as and when required, especially to fix a customer issue or a security update.

Typically, the new versions of the product are provided as upgrade packs in the form of PPM and can be applied over the existing installation. The upgrade is quite a simple process and the upgrade packs are freely available to all customers at no separate cost. However, if you need our support team’s assistance with upgrades, you need to have an active annual support and maintenance (AMS) subscription.

Feature updates or new releases for the product are regularly released by our development team in line with customer needs and market trends. Any specific customization requirement can be communicated with our technical support team and the required features will be delivered as professional services.

End of support: Product support lifecycle information

After every major release, we provide technical support for the legacy versions for a considerable period of time to help our customers upgrade or migrate. We recommend that our users upgrade to the latest version of Password Manager Pro to get full benefits of our new features, feature enhancements, critical bug fixes, and the flexibility to opt for special add-ons and plugins.

  • Version Date of release Latest service pack | Build Date of EOS
  • Password Manager Pro 12.0 February 23, 2022 12.0 | 12004 (February 23, 2022) Currently supported
  • Password Manager Pro 11.0 August 11, 2020 11.3 | 11301 (September 24, 2021) September 24, 2023 (Currently supported)
  • Password Manager Pro 10.0 March 26, 2019 10.5 | 10501 (June 19, 2020) June 19, 2022 (Currently supported)
  • Password Manager Pro 9.0 June 2, 2017 9.9 | 9901 (February 13, 2019) February 13, 2021
  • Password Manager Pro 8.0 May, 2015 8.7 | 8704 (April 6, 2017 April 6, 2019

Note: Any bug-fixes, changes, or enhancements will not be made over Password Manager Pro's EOS versions henceforth. If you are currently using any of the EOS versions, we recommend you upgrade to the latest version here.

We also strongly recommend you take a backup of your data before you upgrade the product. If you upgrade without a proper backup, there are chances of data loss and we cannot guarantee full recovery of your data.

Password Manager Pro provides 24X5 phone and email support for all customers.

You can write to us at passwordmanagerpro-support@manageengine.com or refer to this page for more information on our other support options.

Frequently asked questions (FAQs)

Can I not use the older versions of Password Manager Pro after the EOS date?

We have announced only the end of support (EOS), and NOT the end of life (EOL) for the earlier versions. You can continue to use the older versions. However, technical support will not be provided for it beyond the dates mentioned.

Is the upgrade free?

Yes, all the upgrades are free provided you have a valid product license. In case you need our support team’s assistance during the upgrade, you’ll need to have the AMS (Annual maintenance and support) subscription for the current period.

I have paid AMS for an older version of Password Manager Pro recently. How long is the support valid?

Support will be available till the EOS date. After EOS, you will need to upgrade to our latest version to leverage our support and assistance.

My AMS has expired. What should I do now?

Please write to our sales team ( sales@manageengine.com ). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

Get
Quote
Technical Support Request Demo