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ManageEngine® Password Manager Pro Upgrade Pack Download

The latest PMP version is 10.4 (10400). If you are using an earlier version, you need to apply upgrade pack. How do I find my build number?

Download Upgrade Pack

Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.
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From 10300/10301/10302 to 10400 Upgrade pack 10300/10301/10302 to 10400
(MD5SUM:9641a1606e5fd6169652b4771987ac47)

High Availability (HA) Setup

Direct installation file for 10400

Note: If you've configured HA for your Password Manager Pro instance, your secondary application server should always run the same version as your primary server. For instance, if you're upgrading to 10400, you should concurrently reconfigure HA and set up a fresh secondary instance that runs 10400. Additionally, ensure that the software architectures are also the same i.e. 32-bit/64-bit.

From 10200 to 10300 Upgrade pack 10200 to 10300
(MD5SUM:b712b58f9d50d41072c18dc5625de81c)
Direct installation file for 10300
From 10100/10101/10102/10103/10104 to 10200 Upgrade pack 10100/10101/10102/10103/10104 to 10200
(MD5SUM:87979ec7245d9ed88101bb64e6fb33fb)
Direct installation file for 10200
From 10000/10001 to 10100 Upgrade pack 10000/10001 to 10100
(MD5SUM:92357cb969b8e69bee3c0e2242f8729e)
Direct installation file for 10100
From 9900/9901 to 10000 Upgrade pack 9900/9901 to 10000
(MD5SUM:995ea3da05c518503deecd8fb7be93d3 )
Direct installation file for 10000
From 9800/9801/9802/9803 to 9900 Upgrade pack 9800/9801/9802/9803 to 9900
(MD5SUM:a549bb4a58945654672905e4bd015950)
Direct installation file for 9900
From 9700/9701/9702 to 9800 Upgrade pack 9700/9701/9702 to 9800
(MD5SUM:164700c6d096fe9e7d5426ceffb40990)

Note: If you're a customer who has directly purchased and installed Password Manager Pro build 9700 on a Linux server in your environment, carry out the following steps before applying the 9701 upgrade pack.

  • To upgrade to 9701, Password Manager Pro's Update Manager service file needs to be replaced with a new file. Click here to download the new UpdateManager.sh file.
  • Navigate to /bin directory and replace the existing UpdateManager.sh file with the newly downloaded file. Now, you can continue to apply the upgrade pack.
From 9600/9601 to 9700 Upgrade pack 9600/9601 to 9700
(MD5SUM:cbab2567eefd37ebd5906d899aa3f20a)

Note:
  • If you're using PostgreSQL as backend, note that upgrading to 9700 will remove the currently used PostgreSQL credentials from the database configuration file. Upon removing this superuser account, Password Manager Pro will automatically create another database account with minimal privileges, add the credentials to the file, and use them to launch database connections henceforth. As a precaution, it is therefore recommended to note down the current PostgreSQL credentials from the database_params.conf before upgrading since the credentials will be completely erased from the file. However, this action will not deactivate or delete the superuser database account in any way.
From 9500/9501/9502 to 9600 Upgrade pack 9500/9501/9502 to 9600
(MD5SUM:0b21947725e9ccf769d34ed35a0d893f)
From 9400/9401/9402 to 9500 Upgrade pack 9400/9401/9402 to 9500
(MD5SUM:b289270a1913e1492ebdc01ed9bd5afc)
From 9300 to 9400 Upgrade pack 9300 to 9400
(MD5SUM:ae541764c2c7b744dda6b4240dbf9e2d)
From 9200 to 9300 Upgrade pack 9200 to 9300
(MD5SUM:074c35b6200ef28d182e205fcb64f497)
From 9100/9101 to 9200 Upgrade pack 9100/9101 to 9200
(MD5SUM:dbc3e11befd754a7c14dff3a32663c2d)
From 9000/9001/9002/9003 to 9100 Upgrade pack 9000/9001/9002/9003 to 9100
(MD5SUM:0b875dcf43c7314c094a184293832676)
From 8700/8701/8702/8703/8704 to 9000 Upgrade pack 8700/8701/8702/8703/8704 to 9000
From 8600/8601/8602/8603/8604 to 8700 Upgrade pack 8600/8601/8602/8603/8604 to 8700
From 8500/8501/8502/8503/8504/8505 to 8600 Upgrade pack 8500/8501/8502/8503/8504/8505 to 8600
MD5SUM : a03fc341ca346b1a578a7076230dae65

Note: Upgrading to 8600 will take a little longer than usual, since the upgradepack includes PostgreSQL migration from v9.2.4 to v9.5.3

From 8400/8401/8402/8403/8404 to 8500 Upgrade pack 8400/8401/8402/8403/8404 to 8500
From 8300/8301/8302/8303 to 8400 Upgrade pack 8300/8301/8302/8303 to 8400
From 8200 to 8300 Upgrade pack 8200 to 8300
From 8100/8101/8102 to 8200 Upgrade pack 8100/8101/8102 to 8200
From 8000/8001 to 8100 Upgrade pack 8000/8001 to 8100
From 7600 to 8000 Upgrade pack 7600 to 8000
From 7500/7501 to 7600 Upgrade pack 7500/7501 to 7600
From 7100/7101/7102/7103/7104/7105 to 7500 Upgrade pack 7100/7101/7102/7103/7104/7105 to 7500
From 7000/7001/7002/7003 to 7100 Upgrade pack 7000/7001/7002/7003 to 7100
If you are upgrading from 7000, follow these prerequisite steps before applying the upgrade pack.
From 7000 and all earlier versions Contact Support

How Do I Find My Build Number?

Log in to Password Manager Pro. Next, click the user profile icon present on the top right corner of the web interface, and select 'About' from the dropdown menu. In the new window that opens up, you will find the build number mentioned below the version number. This is the build number of your currently installed Password Manager Pro.

Instructions to apply the Upgrade Pack

Windows (MySQL / PostgreSQL)

  • Stop Password Manager Pro service and exit the tray icon.
    Note: In case you store the database_params.conf file at a different location, you will have to copy the file back to the original location (i.e. <PMP Installation Folder>/conf/ ) before performing the upgrade.
  • Shut down Password Manager Pro service - both primary and secondary, if running. Also, make sure that postgres / mysql process is not running in task manager.
  • Take a backup of the entire Password Manager Pro installation folder and store it in some other location. In case something goes wrong with the upgrade, you can revert back to this copy, with your settings intact. If you are currently using versions 8300 and above, follow these prerequisite steps before applying the upgrade packs.
  • Now, right click on command prompt and run as administrator.
  • Navigate to <PMP_Installation_Folder>/bin directory from CMD and execute UpdateManager.bat
  • Click Browse and select the .ppm file that you downloaded. Then, Install.
  • If you are applying multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the PMP service once, and execute the upgrade steps.
  • After applying the upgrade packs, start the Password Manager Pro service.
  • In case you have to reconfigure HA and set up a fresh secondary instance of Password Manager Pro,
    follow the steps given in the help guide: MySQL | PostgreSQL

If you need any assistance or clarifications, please contact passwordmanagerpro-support@manageengine.com.

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Prerequisite steps before applying the upgrade pack (Applicable only when upgrading from builds 8300 and later)

From builds 8300 and later versions, Password Manager Pro enforces a security best practice. So, before before proceeding with your upgrade, ensure you have performed the following steps:

  • As a security precaution, Password Manager Pro will not allow using the username itself as the password anymore. System default admin and guest users who are using the username itself as the password will have to reset the passwords of their default accounts before proceeding with the upgrade pack installation process.
  • To reset their local authentication passwords, system default admin and guest users should use the "Change Login Password" wizard.

Role-specific steps to change the local authentication password:

Administrator, Password Administrator, and other administrator-type users Navigate to Admin>>Settings>>'Change PMP Login Password' and set a new passwords.
Password Auditor and Password User Click the user profile icon on the top right corner of the PMP web-interface. Select 'Change Password' from the dropdown menu and set a new password.
  • The new password should be compliant with the password policy assigned by your administrator. You can take the help of the password generator to generate a new password or type one yourself as per the policy.
  • Make sure to remember your new password as it will NOT be emailed. If you have forgotten your password, use the 'Forgot password' link available on the login page of PMP to reset your password.
  • Once you have reset, you can proceed to applying the upgrade pack.

Windows (MS SQL)

  • Stop Password Manager Pro service and exit the tray icon.
  • Shut down Password Manager Pro service - both primary and secondary, if running.
  • Take a backup of the entire Password Manager Pro installation folder and store it in some other location. In case something goes wrong with the upgrade, you can revert back to this copy, with your settings intact. Additionally, take a backup of the Password Manager Pro database. If you are currently using versions 8300 and above, follow these prerequisite steps before applying the upgrade packs.
  • Additionally, if you have configured High Availability, Password Manager Pro requires that the 'subscriptions' and 'publications' related to its replication data be deleted AND 'publishing and distribution' be disabled. To do so, log in to MS SQL Server management studio and delete the following files/folders as explained in the screenshots below: (If High Availability is not configured, skip these steps)

Prerequisite steps to upgrade to JRE 7 (Applicable only when upgrading from build 7000 to a later version)

Latest versions of Password Manager Pro (PMP) starting from 7000 run with JRE v7u51. So, if you are upgrading PMP from build 7000 to a later version, you need to first download JRE and follow the instructions below.

If you have installed PMP in Windows

  1. Ensure that PMP server is not running. Shut down Password Manager Pro service - both primary and secondary, if running. Also, make sure that postgres / mysql process is not running in task manager.
  2. Navigate to <PMP Installation directory>. You will see a folder named jre. Rename it as jre6.
  3. Download the jre_windows_7u51.zip, copy the zip and paste it directly under <PMP Installation directory>.
  4. Unzip the jre_windows_7u51.zip. This will create a folder named jre under <PMP installation directory>.
  5. Now, navigate to the old jre6 (the one you renamed in step 2) available under <PMP-Installation-Directory>/jre6/lib/security/ folder. You will find a file named cacerts. Copy that file.
  6. Now, navigate to the new jre available under <PMP-Installation-Directory>/jre/lib/security/ and paste the cacerts you copied in the previous step.
  7. Now, run UpdateManager.bat and proceed with the upgrade.

If you have installed PMP in Linux

  1. Ensure that PMP server is not running. Shut down Password Manager Pro service - both primary and secondary, if running. Also, make sure that postgres / mysql process is not running in task manager.
  2. Navigate to <PMP Installation directory>. You will see a folder named jre. Rename it as jre6.
  3. Download the jre_linux_7u51.zip, copy the zip and paste it directly under <PMP Installation directory>.
  4. Unzip the jre_linux_7u51.zip. This will create a folder named jre under <PMP installation directory>.
  5. Now, navigate to the old jre6 (the one you renamed in step 2) available under <PMP-Installation-Directory>/jre6/lib/security/ folder. You will find a file named cacerts. Copy that file.
  6. Now, navigate to the new jre available under <PMP-Installation-Directory>/jre/lib/security/ and paste the cacerts you copied in the previous step.
Now, run UpdateManager.sh and proceed with the upgrade.

1. Deleting Subscription
First, navigate to Replication >> Local Publications >> <Name of PMP database:PMP-HA>. You will see a file with <PMP server name>. <Name of PMP database>. Right click the file and press 'Delete' in the menu.

2. Deleting Publication
Then, navigate to Replication >> Local Publications >> <Name of PMP database:PMP-HA>. Right click the folder <Name of PMP database:PMP-HA> and press 'Delete' in the menu.

3. Disabling Publishing   Distribution
Then, right click the 'Replication' folder and click the option "Disable Publishing and Distribution".

Once you have completed the above steps related to MS SQL server, you can proceed to applying the upgradepack.

Applying Upgradepack

  • Navigate to <PMP_Installation_Folder>/bin directory from CMD and execute UpdateManager.bat
    • During MS SQL server configuration for Password Manager Pro database, if you have opted for 'Windows Authentication,' you have to start the command prompt using the service account with which the Password Manager Pro service has been configured to connect to the SQL server (i.e. instead of running as administrator, run as the service account).
    • To identify whether a service account is used or an SQL account is used, navigate to <PMP_Installation_Folder>/conf directory and open database_params.conf file. If you do not find a username and password in the file, then Password Manager Pro is using Windows Authentication and therefore you need to run the command prompt with service account privilege.
  • Click Browse and select the .ppm file that you downloaded. Then, Install.
  • If you are applying multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the PMP service once, and execute the upgrade steps.
  • After applying the upgrade packs, start the Password Manager Pro service.
  • In case you have to reconfigure HA and set up a fresh secondary instance of Password Manager Pro,
    follow the steps given here.

If you need any assistance or clarifications, please contact passwordmanagerpro-support@manageengine.com.

Linux(Headless)

  • Stop Password Manager Pro service using the command /etc/init.d/pmp-service stop.
    Note: In case you store the database_params.conf file at a different location, you will have to copy the file back to the original location (i.e. <PMP Installation Folder>/conf/ ) before performing the upgrade.
  • Shut down Password Manager Pro service - both primary and secondary, if running. Also, make sure that postgres / mysql process is not running in task manager.
  • Take a backup of the entire Password Manager Pro installation folder and store it in some other location. In case something goes wrong with the upgrade, you can revert back to this copy, with your settings intact. If you are currently using versions 8300 and above, follow these prerequisite steps before applying the upgrade packs.
  • Navigate to <PMP_Installation_Folder>/bin directory using terminal.
  • Execute the command sh UpdateManager.sh -c (This will run the Update Manager in CLI mode)
  • Now, press i to install. Supply full path of the upgrade pack and wait for the upgrade to complete until the message "Service Pack applied successfully" is displayed.
  • If you are applying multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the PMP service once, and execute the upgrade steps.
  • After applying the upgrade packs, start the Password Manager Pro service, using /etc/init.d/pmp-service start
  • In case you have to reconfigure HA and set up a fresh secondary instance of Password Manager Pro,
    follow the steps given in the help guide: MySQL | PostgreSQL

If you need any assistance or clarifications, please contact passwordmanagerpro-support@manageengine.com.

Failover Service (FOS) Setup

In a failover service set up with two application servers bound to an MS SQL cluster, you can upgrade only the primary server; the other secondary server must be reinstalled and the failover service setup must be reconfigured.

Summary of steps to be followed:

  1. Deactivate the failover service.
  2. Upgrade the primary application server.
  3. Reinstall the secondary application.
  4. Reconfigure the failover service.

 Deactivate Failover Service

You can deactivate the failover service either from the primary or the secondary server. 

To uninstall:

  1. Open a command prompt in any of the servers
  2. Navigate to <PMP_SERVER_HOME>\bin directory
  3. Execute the command: UninstallFOS.bat

With this, the failover service will be deactivated. Next, you can uninstall Password Manager Pro application completely from the other servers.

Upgrade the primary application server

You can upgrade your primary installation of Password Manager Pro by following the below steps. The latest upgrade packs are available for download here. You can use the instructions mentioned here to apply the upgrade packs one by one to reach the latest version. If MS SQL is configured as back end, do take a backup of database present in MS SQL Server.

Note:
Before upgrading, it is advisable to take a backup of the entire PMP directory. This way, even if something goes wrong, you can immediately revert to the existing version by deleting the PMP directory and placing the backup in same location to get your Password Manager Pro instance up and running again.

Upgrade steps

  • Stop the Password Manager Pro service and exit the tray icon.
  • Navigate to <PMP_Installation_Folder>/bin directory from CMD and execute UpdateManager.bat
    • During MS SQL server configuration for Password Manager Pro database, if you have opted for 'Windows Authentication,' you have to start the command prompt using the service account with which the Password Manager Pro service has been configured to connect to the SQL server (i.e. instead of running as administrator, run as the service account).
    • To identify whether a service account is used or a SQL account is used, navigate to <PMP_Installation_Folder>/conf directory and open database_params.conf file. If you do not find a username and password in the file, then Password Manager Pro is using Windows Authentication and therefore you need to run the command prompt with service account privilege.
  • Click Browse, select the .ppm file that you downloaded and install.
  • If you are applying multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the PMP service once, and execute the upgrade steps.
  • After applying the upgrade packs, start the Password Manager Pro service.

Reinstall on the secondary application server

After upgrading the primary server to the latest version, you should reinstall the same version of Password Manager Pro on your secondary server. In short, ensure that both your primary and secondary servers run the same Password Manager Pro version at all times. You can download the required installation files from the upgrade pack table at the top.

Reconfigure FOS service

After reinstalling the secondary server, you can perform the steps detailed in the failover service help documentation to configure failover service in the secondary application server again.

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