Cormar Carpets eliminates password reset calls to their help desk using ADSelfService Plus

Business challenges

When the employees of Cormar Carpets forgot their passwords and got locked out of their accounts, they had no choice but to call the IT office for assistance and wait for their response. However, it took the IT staff quite some time to verify the callers’ identities to ensure security and then reset their passwords in Active Directory. Meanwhile, users had no way of accessing their computers, which caused employee downtime.

The outcome

They started searching for a solution that worked out of the box and was within their budget. Their initial choices were ManageEngine ADSelfService Plus, Thycotic, and Dell Password Manager. After evaluation, ADSelfService Plus emerged as the clear winner. There were many factors that lead to ADSelfService Plus being Cormar Carpets' final choice. One of them was the minimal configuration required to deploy the solution. Another factor that swayed Cormar Carpets' decision was the ability to tailor the license count to suit their requirements.

With lengthy password resets preventing employees from accessing their computers, Cormar Carpets decided to implement a self-service password management solution that would let end users reset their passwords on their own. They started searching for a solution that worked out of the box and was within their budget.

Their initial choices were ManageEngine ADSelfService Plus, Thycotic, and Dell Password Manager. After evaluation, ADSelfService Plus emerged as the clear winner.

The winner

There were many factors that lead to ADSelfService Plus being Cormar Carpets' final choice. One of them was the minimal configuration required to deploy the solution. ADSelfService Plus comes bundled with all the components required for a robust self-service password management system. There are no prerequisites involved—IT administrators can install the solution in their Windows domain and be up and running in a few minutes.

Another factor that swayed Cormar Carpets' decision was the ability to tailor the license count to suit their requirements. By using the license management feature, Cormar Carpets was able to automatically restrict accounts that didn't require password self-service—such as service accounts, inactive user accounts, disabled users accounts, and expired user accounts—from the ADSelfService Plus console. Moreover, the ability to configure self-service password management for a select group of users using OU and group-based self-service policy configuration gave them even greater control over the license count.

Apart from self-service password reset and account unlock, Cormar Carpets also used the password expiration notification feature in ADSelfService Plus, which helped them remind users about their impending password expiration.

The result

Thanks to ADSelfService Plus’ intuitive user interface and user-friendly enrollment options, users quickly adopted the self-service management system to resolve password issues on their own.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.