Dryden Mutual Insurance Company is a regional property and casualty insurer serving customers across New York State. Founded in 1860, the company operates as a policyholder-owned cooperative, focusing on delivering reliable coverage and long-term value to its customers. Headquartered in Dryden, New York, the organization supports local communities while continuously modernizing its IT and security infrastructure.
Operating in a hybrid IT environment with on-premises Active Directory integrated with Azure AD, Dryden Mutual needed a secure and seamless way to enable password resets for remote users. Ensuring secure authentication while maintaining ease of use for employees was critical, especially as more users worked outside the corporate network. The IT team also wanted to reduce dependency on help desk support for routine password-related issues.
Dryden Mutual Insurance Company
Insurance
United States
100+
By implementing ADSelfService Plus, Dryden Mutual enabled employees to securely reset passwords and unlock accounts without IT intervention. The solution provided a simple and reliable user experience while strengthening security through multi-factor authentication. As a result, the organization significantly reduced help desk workload and improved operational efficiency.
Before implementing ADSelfService Plus, remote users often relied on IT support for password resets and account unlocks, which increased support workload and slowed down productivity. The organization needed a solution that could deliver both strong security and a seamless user experience.
Dryden Mutual implemented ManageEngine ADSelfService Plus to streamline password management in its hybrid environment. The solution enabled secure self-service password resets and account unlocks for remote users without requiring direct access to the internal network.
With multi-factor authentication in place, the organization strengthened its security posture while aligning with a Zero Trust approach. Employees quickly adopted the solution due to its simplicity and ease of use. The deployment was supported by Implementation Manager Sreejith, who ensured a smooth and efficient setup.
With ADSelfService Plus, Dryden Mutual successfully reduced password-related help desk tickets while improving access security for its workforce.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement, and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets, and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
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