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How ADSelfService Plus Saved the Day for InterGlobe Enterprises' IT Team

About the Company

InterGlobe Enterprises is a large Indian conglomerate holding leadership positions in aviation, hospitality, and travel-related services. Established in 1989 and headquartered in Gurugram, InterGlobe employs more than 24,000 professionals globally. Its business ventures include civil aviation (IndiGo), airline management, travel commerce, advanced pilot training, aircraft maintenance engineering, and real estate.

Business Challenge

With more than 20,000 employees at InterGlobe, IT manager Gautam Gupta and his team found it challenging to address all the issues reported by end users at their company. When asked what was troubling his team, Gupta explained, "We have 25,000 to 30,000 users. We have Active Directory and Microsoft Exchange on-premises. So, our IT operations team in Delhi gets a lot of calls from different users about security and access issues." It was becoming too much for the IT team to handle, so they began looking for a solution to help with everyday IT management.

Company

InterGlobe Enterprises

Industry

Aviation

Location

India

"ADSelf Service Plus greatly improved our efficiency and reduced our effort hours."

ADSelfService Plus to the Rescue

After looking at several solutions, Gupta and his team decided to go with ADSelfService Plus, a secure end-user password management portal from ManageEngine.

When asked how installing ADSelfService Plus has helped his company’s operations, Gupta explained, "We used to receive lots of calls about users wanting to reset their password. The call volume has reduced drastically with the help of the password reset tool."

Aside from ADSelfService Plus, InterGlobe is using two other ManageEngine solutions: ADManager Plus, an Active Directory management and reporting solution, and ADAudit Plus, an Active Directory auditing solution. "These three solutions have increased our productivity and reduced our manual efforts," said Gupta.

About ADSelfService Plus

ADSelfService Plus is an integrated Active Directory self-service password management and SSO solution from ManageEngine, the IT management division of Zoho Corp. It offers password self-service, password expiration reminders, a self-service directory updater, a multi-platform password synchronizer, and SSO for cloud applications. By reducing password reset tickets, ADSelfService Plus supports IT help desks and spares end users the frustration caused by downtime. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/

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