'Password Self Service' by ManageEngine ADSelfService Plus assured Hampshire Collegiate School to handle their young wards with kid gloves

Business challenges

Password self-service was the need of the hour. The helpdesks were overwhelmed with account-related calls from young students who, true to their nature, handled their accounts carelessly and did not hesitate to contact the helpdesk for assistance. Hampshire Collegiate School’s administration needed to address this situation with kid gloves.

The outcome

ADSelfService Plus from the ManageEngine stable was their first & last choice. Having been pleasantly surprised with the suppleness of the use interface, that empowered every pupil & staff alike, to password self service. Soon after ADSelfService Plus was put into effect, Account type requests were down by over half, easing the burden of the helpdesk.

Key benefits

Other than benefiting from the prerequisite requests:

• Self password management portal for domain users.
• Manage Account Unlock.

Hampshire Collegiate School also gets to gain from:

• Update Personal information on AD.
• Reduce critical password tickets.
• Notify users via email of their soon-to-expire passwords.
• Minimize Helpdesk time and workload.
• Identity Verification by Secret Questions (Password Policy).
• Generate User list and account status reports.
• Address Identity Management Password Challenges using Self Service.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.