Hughes Systique Corporation (HSC) is a technology services provider headquartered in Rockville, Maryland, with locations in Gurgaon and Bengaluru, India. HSC specializes in software research and development and digital transformation, offering product engineering, AI, ML, cloud, IoT, network, security, and managed services for global clients.
HSC
Information Technology
United States
HSC's IT helpdesk was overwhelmed with frequent password reset and account unlock requests, which consumed valuable time and resources. These routine issues disrupted productivity for both end users and the support team.
Additionally, the technology services provider relied on multiple virtual machines (VMs) and had a complex IT environment with interdependent systems. This setup made it difficult to centralize and streamline identity management processes.
Other self-service tools HSC had previously explored or implemented were found to be too complicated, leading to low adoption rates among employees. The lack of an intuitive interface and seamless integration across platforms further complicated the user experience.
The company required a solution with high availability (HA) to ensure continuous access to self-service features without downtime. Given the critical nature of user access in its operations, having an always-on solution was non-negotiable.
HSC came across ADSelfService Plus while evaluating password management tools that could integrate well with its existing IT environment. ADSelfService Plus stood out for its focus on user-driven password management and its ability to support HA in distributed setups.
HSC's team resonated with the product's simplicity, both in deployment and daily use. After an internal review of its capabilities and alignment with its infrastructure, HSC implemented the solution in its network. Thanks to the help of Onboard Pro, ManageEngine's implementation service, configuring the HA feature was easy. Now, users in multiple regions benefit from the intuitive self-service solution.
— Jatin Rana, senior principal engineer (IT), Hughes Systique (P) Limited
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement, and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets, and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
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