ADSelfService Plus was Kadant's first and final choice for password synchronization between Active Directory and Salesforce.

Business challenges

In today's world, it is almost impossible for organizations to find a single solution that addresses all their business needs. Ironically, while looking for a way to streamline operations, companies often end up deploying multiple narrow-function applications for their end users. While these point products offer easy-to-use features that can help reduce employees' workloads, using multiple applications ultimately makes things more complicated for end users and administrators alike.

The trouble usually begins when users have to remember unique login credentials for each application. This increases the likelihood of users reaching out to IT administrators for things like forgotten passwords and locked out accounts.

Kadant was no exception. With roughly 500 user accounts, Kadant's IT administrators had trouble managing users' password requests for both Active Directory and Salesforce.

With a growing number of user accounts, Kadant's IT administrators were desperately looking for a solution that would not only help manage users' passwords to prevent password expirations, but also a password synchronizer that would make management easy.

A two-in-one answer—The ADSelfService Plus advantage

When Kadant started searching for a tool that could sync passwords between Active Directory and Salesforce, it soon found ADSelfService Plus. When asked about choosing a solution, David mentioned that his team was unable to find any other solution that offered the password syncing capability between AD and Salesforce that ADSelfService Plus offered, so there was no competition.

ADSelfService Plus was Kadant's final choice after evaluating a few different SSO solutions, and they surely weren't disappointed. When asked about getting started with ADSelfService Plus, David confirmed that they had no trouble with the straightforward installation and deployment.

The outcome

Creating self-service policies in ADSelfService Plus allowed Kadant's IT team to synchronize passwords for a certain set of users and control users' access to applications, all based on OUs and groups already present in Active Directory. Within a short period of time, Kadant experienced a substantial reduction in the number of password-related help desk calls and is now well on its way towards eliminating these calls using ADSelfService Plus.

Although ADSelfService Plus is extremely affordable as a password synchronizer, it's also an integrated password management and single sign-on solution. For those reasons, David is looking forward to recommending ADSelfService Plus to other IT administrators.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.