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ADSelfService Plus frees Kao Specialities' support team from the burden of password resets

About Kao Specialties

Kao Specialties Americas LLC (KSA) is a chemical manufacturing company located in North Carolina. KSA has three major business segments: oleochemicals, performance chemicals, and specialty chemicals including imaging materials and aroma chemicals.

Company

Kao Specialties

Industry

Manufacturing/Supply

Location

USA

Employees

100+

Business challenges

Noi Inthisane, an IT support and database reporting analyst at KSA, and her team were finding it difficult to handle their end users' passwords. Since end users of KSA had to use different applications for work and set a unique password for each application, administrators were struggling to manage the number of password requests they received. Inthisane and her team were looking for a solution that would help users synchronize their native Active Directory passwords with other work applications, thereby reducing the burden on the IT department.

The outcome

After searching for a solution that would suit their needs, Inthisane and her team decided on ADSelfService Plus.

"We've had positive feedback from end users. It's been a great product for our needs."

Noi Inthisane, an IT support and database reporting analyst at KSA

Both end users and administrators have benefited from ADSelfService Plus. Users can now reset their passwords without depending on the help desk. The password synchronization feature of ADSelfService Plus reduces the number of passwords users have to remember and lessens the password reset burden on the IT help desk.

"The ability to synchronize passwords across two different platforms for us is great. ADSelfService Plus is a great tool that keeps IT out of the password loop so we can focus on other things."

Noi Inthisane, an IT support and database reporting analyst at KSA

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.

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