ADSelfService Plus Ends Password Management Woes at Radiology Associates of Ocala

Business challenges

Radiology Associates of Ocala uses Active Directory (AD) to manage users’ access to network resources. Many of their employees work remotely and access internal HTTPS websites using their AD accounts. In the past, as per organizational policy, the IT team at Radiology Associates of Ocala set password expiration to 90 days. After 90 days, remote users were restricted from accessing the internal website because the IT team had no way of informing them that their passwords were reaching expiration.

Another problem the IT team faced was scanning their AD environment for users with expired passwords. They tried manually auditing AD to find them, but the task was time-consuming and the results were inaccurate.

Moreover, forgotten passwords resulted in increased help desk calls, which affected employee productivity and increased IT expenses. The issue with password expiration only added to the problem.

The outcome

Radiology Associates of Ocala began searching for a solution that could both notify users about password expiration and give them the ability to reset passwords. Specifically, they wanted a solution that would be easily accessible for remote users. Based on her experience with ManageEngine's other products, along with ManageEngine's reputation and affordability, Hogan recommended ADSelfService Plus, an integrated self-service AD password management and single sign-on solution.

The IT team at Radiology Associates of Ocala noticed improvements right after deploying ADSelfService Plus. “The only changes we noticed were positive—adoption of the users to enroll in and use the system, and being able to run reports for expiring/expired passwords, which were the goals,” Hogan said. Radiology Associates of Ocala was able to generate reports on users’ password status and easily notify users about password expiration. Users were also quick to enroll in the self-service system and now use it for all their password troubles.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.